Harvinder Kaur
Summary
Assertive Bylaw Enforcement Officer committed to enforcing parking regulations while keeping motorists safe. Courteously helps drivers understand laws and find legal places to park. Deploys electronic communication and computers to track and update parking information and keep team and public informed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parking Enforcement Bylaw Officer
Concord Parking
08.2023 - Current
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Reduced illegal parking incidents by issuing citations for parking violations in a timely manner.
- Assisted motorists with locating legal parking spaces, promoting positive community relations.
- Maintained detailed records of daily activities and incidents, contributing to accurate reporting and analysis of enforcement efforts.
- Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
- Participated in ongoing training to stay current on changes in laws, policies, and best practices related to parking enforcement.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
- Resolved conflicts between citizens over disputes related to shared driveways or other private property encroachments amicably.
- Contributed to the overall public perception of parking enforcement as a fair, necessary, and non-adversarial component of community safety.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Wrote and issues citations or warnings to owners of vehicles.
- Responded to calls in both routine and emergency situations.
Security Officer
Commissionaires Of Northern Alberta
10.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Childcare Educator
Southview Child Care
04.2018 - 08.2023
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Devised creative lesson plans, incorporating diverse teaching strategies to cater to different learning styles.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
Customer Service Representative
Punjab Sweets & Restaurant
01.2016 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
2 Year Diploma - Early Learning And Child Care
MacEwan University
Edmonton, AB05.2018
Skills
- Legal knowledge
- Patience and Empathy
- Vehicle operation
- Records Maintenance
- Incident Reporting
- Observation
- Public Safety
- Behavior Modification
- Time Management
- Problem-Solving
- Excellent Communication
- Relationship Building
- Problem-solving aptitude
Certification
- First Aid and CPR Level C
- Mental Health Awareness for First Responders
- Reflection on Truth and Reconciliation
- Alberta Food Safety Basics
- Introduction to Criminal Intelligence Analysis
- Fleet Safety International Defensive Driving Certificate
Licenses
- Alberta Basic Security LIcense
- Class 5 Driver's License
- Fleet Safety License
Timeline
Security Officer
Commissionaires Of Northern Alberta
10.2023 - Current
Parking Enforcement Bylaw Officer
Concord Parking
08.2023 - Current
Childcare Educator
Southview Child Care
04.2018 - 08.2023
Customer Service Representative
Punjab Sweets & Restaurant
01.2016 - 01.2023
2 Year Diploma - Early Learning And Child Care
MacEwan University
- First Aid and CPR Level C
- Mental Health Awareness for First Responders
- Reflection on Truth and Reconciliation
- Alberta Food Safety Basics
- Introduction to Criminal Intelligence Analysis
- Fleet Safety International Defensive Driving Certificate
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