Mubina Musa Meem
Water&Plant
Ottawa,Canada
4
Languages
8
years of professional experience
Results-driven Communications and Public Relations specialist with a master’s degree in communication and over 3 years of experience in digital content creation, marketing strategy, and stakeholder engagement. Managed successful campaigns, fostered client relationships, and enhanced organizational outreach. Multilingual with strong cross-cultural communication skills and expertise in brand management.
Experienced with developing comprehensive communication strategies tailored to organizational goals. Utilizes blend of creative content creation and strategic planning to drive engagement and brand consistency. Strong understanding of media management and effective stakeholder communication.
Work History
Guest Service Agent (Part Time)
1 Year 11 Months- Processing guest payments and maintaining accurate billing records.
- Responding to guest inquiries and providing information about hotel services, policies, and local attractions.
- Resolving guest concerns professionally and supporting customer satisfaction.
- Updating guest records in compliance with confidentiality standards.
- Following hotel policies, safety procedures, and front desk operational standards.
- Maintaining accurate records of reservations and guest information using property management systems.
Social Media Manager (Part Time)
3 Years 7 Months- Managing social media platforms, enhancing brand awareness and driving audience engagement.
- Managing social media platforms to increase brand awareness and audience engagement.
- Developing audience-focused posts, captions, and visuals while supporting content planning, campaign execution, and brand development.
- Engaging with customers online, responding to inquiries and analyzing performance metrics to optimize reach and campaign effectiveness.
Senior Executive
1 Year 3 Months- Managed CRM software and client relationships, enhancing overall client satisfaction.
- Maintained brand relationships with clients through strategic communication, fostering loyalty and engagement.
- Successfully maintained brand relationships with clients through strategic communication.
- Implemented systems to optimize client satisfaction and retention.
Course Instructor
8 Months- Conducted classes, assessed student learning levels, and developed customized modules to support individual progress.
- Arranged seminars and educational events to support students' future goals.
- Identified target audience and implemented targeted marketing initiatives to enhance company's credibility and market presence.
Marketing Manager & Specialist
8 Months- Conducted market research identifying emerging trends and consumer preferences, delivering insights that informed product development and positioning.
- Oversaw creation of engaging content across platforms, collaborating with internal teams and external agencies to maintain brand consistency and relevance.
- Developed marketing strategies enhancing company visibility and expanding market presence.
Education
Master of Arts - Communications
9.11 out of 10 GPA
Bachelor of Corporate Communication - Communications
Graduation Dean's List, [All semesters]
- Graduated magna cum laude
- [3.73/4.0] GPA
- [Secretary], UNISEL International Students Society, [2019] to [2020]
Skills
Communications & Marketing: Client relationship management
Creative & Technical Skills: Event coordination
Tools & Platforms: Canva
Adobe Creative Suite
Adobe Premiere Pro
Hootsuite
Buffer
Microsoft Office
Google Analytics
CRM platforms
and OBS Studio.
Professional Skills: Attention to detail
Customer Service management
Languages
English – Fluent
French – Intermediate
Bengali – Fluent
Malay – Intermediate
Portfolio
- Portfolio: Available upon request
Timeline
Guest Service Agent (Part Time)
Comfort Inn
09.2024 - CurrentRead More
Social Media Manager (Part Time)
Water&Plant
01.2023 - CurrentRead More
Senior Executive
ShareTrip Limited
04.2022 - 07.2023Read More
Course Instructor
Penston Academy, British Council
07.2021 - 03.2022Read More
Marketing Manager & Specialist
AdmissionWiz
01.2019 - 09.2019Read More
University of Ottawa
Master of Arts from Communications
Read More
University of Selangor
Bachelor of Corporate Communication from Communications
Read More