Moye Cheng
Richmond,BC
Summary
Strong leader and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Also, Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Senior Consultant Manager
Guangson Education & Immigration Group Ltd.
12.2018 - 02.2024
- Delivered exceptional value to clients by leveraging extensive industry knowledge and expertise in strategic planning.
- Assessed risks and provided mitigation recommendations, safeguarding client interests during critical decision-making processes.
- Negotiated contracts with clients to secure the best possible terms for both the client and company.
- Developed strong relationships with clients through consistent communication, understanding their needs, and providing relevant solutions.
- Mentored junior consultants to enhance their skills, enabling them to take on more complex projects.
- Spearheaded business development initiatives, resulting in increased revenue streams for the company.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Representative
Crius Financial Services Corp.
03.2023 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Consultant Director
Journey Education
Richmond, BC
2024.03 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
Education
Master of Education - Teaching And Learning
University of Ottawa
Ottawa, ON10.2023
Bachelor of Arts - Leadership
Trinity Western University
Langley, BC04.2018
International Make Up
Blanche Macdonald Center
Vancouver, BC 06.2024 - 08.2024
Skills
- Customer Retention
- Revenue Generation
- Sales Closing
- Customer Service
- Sales Consultation
- Sales Forecasting
- Proposal Development
- Lead Prospecting
- Customer Needs Assessment
- Sales Development
- Personnel Training
- Product Merchandising
- Relationship Building
- Interpersonal Communication Skills
- Complex Problem-Solving
Accomplishments
- Through professional consultation and communication, I have helped nearly a thousand students successfully obtain university offers and study visas, and helped more than 100 people successfully became Canadian permanent residents.
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
International Make Up
Blanche Macdonald Center
06.2024 - 08.2024
Consultant Director
Journey Education
2024.03 - Current
Sales Representative
Crius Financial Services Corp.
03.2023 - Current
Senior Consultant Manager
Guangson Education & Immigration Group Ltd.
12.2018 - 02.2024
Master of Education - Teaching And Learning
University of Ottawa
Bachelor of Arts - Leadership
Trinity Western University
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