Summary
Overview
Work History
Education
Skills
Timeline
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MERT KILIC

Richmond,BC

Summary

I'm a dedicated financial services professional with 4+ years of experience in customer relations and operational management. I enjoy building genuine connections, solving client needs, and making financial processes clear and stress-free. Joining Beem Credit Union as a Money Advisor is an exciting next step, aligning perfectly with my career goals and personal values.

Overview

5
5
years of professional experience

Work History

Customer Service Representative & Teller

ICE Currency Exchange
10.2023 - Current
  • Processed high-volume cash transactions in multiple currencies with strict adherence to AML and FINTRAC regulations in a secure international airport environment.
  • Delivered prompt, professional service to travelers from diverse backgrounds in a fast-paced, high-pressure setting.
  • Verified client identification and documentation to ensure full regulatory compliance for all financial activities.
  • Maintained accurate records and supported internal audits by reconciling cash balances and resolving discrepancies.
  • Partnered with management to enhance documentation processes and streamline client onboarding workflows.
  • Built a strong foundation in financial compliance, attention to detail, and operational integrity—skills directly transferable to advisory roles in the financial sector.

Store Manager

Papa John's Pizza
06.2020 - 05.2025
  • Oversaw daily operations including cash handling, scheduling, and compliance with food safety and company policies.
  • Maintained accurate operational records and completed daily reports in coordination with head office requirements.
  • Supervised and trained a team of 10+ staff, promoting a consistent and customer focused service environment.
  • Delegated tasks, resolved conflicts, and enforced operational standards under high pressure conditions.

Education

Diploma - International Trade

Canadian College
Vancouver
6 2022

Bachelor's Degree - Finance

Karadeniz Technical University
Turkey
2 2019

Skills

  • Customer Service & Relationship Building
  • Cash Handling & Financial Transactions
  • Regulatory Compliance (AML, FINTRAC)
  • Problem Solving & Conflict Resolution
  • Sales & Needs-Based Recommendations
  • Client Onboarding & Documentation
  • Teamwork & Cross-functional Collaboration
  • Multitasking & Prioritization in Fast-Paced Settings
  • Proficient in Microsoft Office & Data Entry
  • Fluent in English & Turkish

Timeline

Customer Service Representative & Teller

ICE Currency Exchange
10.2023 - Current

Store Manager

Papa John's Pizza
06.2020 - 05.2025

Diploma - International Trade

Canadian College

Bachelor's Degree - Finance

Karadeniz Technical University

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MERT KILIC