Moya Cheng
Whitby,ON
Summary
Personable and dedicated customer service representative with extensive experience in the banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Banking Advisor
China Construction Bank Corporation
xi'an, shanxi,China
01.2020 - 09.2022
- Built strong relationships with clients through effective communication and support.
- Assisted clients in identifying needs and recommending suitable products.
- Managed customer complaints effectively by utilizing problem solving skills.
- Executed deposit, withdrawal, mobile phone, and bill payment operations while maintaining high standards of customer service.
Client Service Representative
China Construction Bank Corporation
Xi'an, Shanxi,Chian
01.2018 - 01.2020
- Managed client inquiries and provided timely information on banking services.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
Education
Bachelor of Accounting - Accounting And Finance
Xi'an University of Finance And Economics
Shanxi,China09-2012
Skills
- Mandarin
- Financial literacy
- Banking software proficiency
- Customer relationship management
- Issue and complaint resolution
- Multitasking capacity
- Stress management
- Teamwork ability
Languages
Mandarin
Native/ Bilingual
English
Professional
Timeline
Banking Advisor
China Construction Bank Corporation
01.2020 - 09.2022
Client Service Representative
China Construction Bank Corporation
01.2018 - 01.2020
Bachelor of Accounting - Accounting And Finance
Xi'an University of Finance And Economics
Similar Profiles
Rui Ma RinaRui Ma Rina
Head of Compliance Business Management/Senior Compliance Manager at China Construction Bank Corporation London BranchHead of Compliance Business Management/Senior Compliance Manager at China Construction Bank Corporation London Branch
Xin ChenXin Chen
Bank Lobby Manager at CHINA CONSTRUCTION BANK CORPORATIONBank Lobby Manager at CHINA CONSTRUCTION BANK CORPORATION
Zhonghao WangZhonghao Wang
Summer Analyst Intern at China Construction Bank Corporation Hong KongSummer Analyst Intern at China Construction Bank Corporation Hong Kong
MICHAELA INNESMICHAELA INNES
Perioperative Registered Practical Nurse at Markham Stouffville HospitalPerioperative Registered Practical Nurse at Markham Stouffville Hospital
Emily BirdEmily Bird
Residential House Cleaner at Karen's KleaningResidential House Cleaner at Karen's Kleaning