Sandra Chou

Toronto,ON

Summary

Detail-oriented professional with strong experience in customer communication and bilingual support. Demonstrated expertise in accurate information management, client coordination, and efficient administrative task handling. Proficient in social media workflows and content creation, thriving in fast-paced environments.

Overview

years of professional experience

Work History

Banking Advisor

RBC (Royal Bank of Canada)

05.2025 - 10.2025

Handled 40–60 inbound client inquiries per shift, providing accurate and efficient support across banking services, including account access, transactions, and credit card issues.
Provided bilingual (English/Mandarin) phone support, ensuring clear communication and smooth issue resolution for a diverse client base.
Delivered clear and empathetic communication to build trust, resolve concerns effectively, and maintain a high standard of client experience.
Demonstrated strong multitasking and time-management abilities in a high-volume, fast-paced environment, while maintaining accuracy and compliance.

Retail Sales Associate

Octo Zone

Toronto, Ontario

08.2023 - 04.2025

Consistently deliver extraordinary service, ensuring customer satisfaction, and engagement.
Exceed personal sales and service goals by promoting loyalty programs, resulting in a 60% growth in membership sign-ups.
Build and maintain a loyal client base through personalized recommendations, continuous support, and targeted follow-up, ensuring repeat business.
Resolve customer service issues efficiently, partnering with management on complex concerns to ensure a quick resolution.

Salesperson

Godiva Chocolatier

Taipei, Taiwan

06.2020 - 06.2021

Exceeded sales targets by 125% through personalized recommendations and effective upselling techniques.
Delivered a high-quality shopping experience in a luxury chocolate retail environment, ensuring client satisfaction and loyalty.
Acquired new customers and retained existing clients through proactive clienteling, proactively identifying business opportunities.
Communicated with clients regularly via phone and email to inform them of new products, promotions, and special offers events.

Education

Diploma of Business-Marketing -

George Brown College

Toronto, ON

06-2024

Bachelor of International Business Management -

Chinese Culture University