Mous-haf Mohamed
Ottawa,ON
Summary
Customer Support Associate with proven experience at Amazon, thriving in fast-paced, deadline-driven environments. Skilled in technical troubleshooting, multitasking, and conflict resolution. Bilingual in French and English, with a strong focus on enhancing customer satisfaction through clear communication and adaptability. Known for resilience, teamwork, and delivering exceptional service with composure and care. Eager to learn new technologies, and continuously grow through hands-on experience and collaborative problem-solving.
Overview
5
5
years of professional experience
Work History
Customer Support Associate
Amazon
Ottawa, Ontario
07.2022 - 01.2023
- Supported fast-paced operations while maintaining accuracy and organization to meet tight deadlines.
- Demonstrated strong multitasking and problem-solving skills in a high-pressure, customer-centered environment.
- Applied safety protocols and attention to detail to ensure smooth processing of customer orders.
- Contributed to team success by adapting quickly and maintaining professional communication.
Camp Assistant & Support Staff
Mifo Day Camp
Ottawa, Ontario
07.2018 - 09.2018
- Created inclusive, bilingual spaces for children and families, strengthening empathy and service communication.
- Collaborated across teams to deliver engaging programs, and resolve challenges with tact and positivity.
- Developed resilience and multitasking capabilities while supporting dynamic activities and schedules.
Education
College Diploma - Computer Systems Technician & Cybersecurity
La Cité Collégiale
Ottawa, ON06-2025
High School Diploma -
De La Salle Public High School
Ottawa, ON01-2021
Skills
- Fluent in English and French, professional written and verbal communication
- Fast and accurate typing
- Multitasking in fast-paced environments
- Conflict resolution and problem solving
- Remote collaboration and communication
- Microsoft Office Suite proficiency
- Basic HTML and command prompt knowledge
- Operating systems: Windows, Linux, and Unix
- Networking fundamentals (Cisco, CCNA, CCNP)
- Cybersecurity awareness (Kali Linux, Nmap, Wireshark)
- Technical troubleshooting
- Self-learning and adaptability
- Professionally written and verbal communication
Timeline
Customer Support Associate
Amazon
07.2022 - 01.2023
Camp Assistant & Support Staff
Mifo Day Camp
07.2018 - 09.2018
College Diploma - Computer Systems Technician & Cybersecurity
La Cité Collégiale
High School Diploma -
De La Salle Public High School
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