Sullivan Richie FOFOU DZO
Summary
Knowledgeable customer service representative with strong background in customer support and problem resolution. Proven track record of increasing customer satisfaction by efficiently addressing inquiries and resolving issues. Demonstrated ability to communicate effectively and manage high-volume workloads.
Overview
7
7
years of professional experience
Work History
Customer Support Associate
Afriland First Bank Cameroon
01.2021 - 12.2024
- Assisted customers via phone, email, and chat, addressing concerns and providing product information
- Developed and maintained strong relationships with customers, resulting in increased loyalty and retention
- Utilized CRM software to track interactions and follow up on customer requests
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Responded to customer requests for products, services, and company information.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
Customer Service Representative
MOBILE TELECOMMUNICATION NETWORK/CAMEROON
01.2018 - 12.2020
- Provided exceptional customer service to a diverse clientele, resolving inquiries and issues efficiently
- Managed customer accounts, processed orders, and handled returns, ensuring a seamless experience
- Collaborated with team members to improve service delivery and customer satisfaction ratings
- Trained new staff on customer service protocols and best practices
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Arts - Bilingual Letters
University of Bamenda
Cameroon12-2017
Skills
- Bilingual: Fluent in French and English
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in CRM software and Microsoft Office Suite
- Ability to work in a fast-paced environment
- Online chat support
- Teamwork and collaboration
- Active listening
- Effective communication
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
- Music
- Acting and Theater
- Exploring various forms of art, such as literature, drawing, and cooking, to nurture creativity and personal growth
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Creative Writing
Timeline
Customer Support Associate
Afriland First Bank Cameroon
01.2021 - 12.2024
Customer Service Representative
MOBILE TELECOMMUNICATION NETWORK/CAMEROON
01.2018 - 12.2020
Master of Arts - Bilingual Letters
University of Bamenda
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