Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Mouna Aaloui

Saint-Leonard,QC

Summary

Dynamic and professional customer service representative with extensive experience delivering exceptional service across various industries. Excellent in communication, problem-solving, and creating a welcoming environment for clients. Also possesses significant experience in sales. Highly motivated to leverage strong interpersonal skills and adaptability. Proven ability to work effectively as part of a team while maintaining autonomy.

Overview

8
8
years of professional experience

Work History

Financial Services Representative

Expressco Marketing
02.2024 - 05.2024
  • Approach customers in-store to present the benefits of Canadian Tire credit cards.
  • Ensure credit card applications are accurately completed before submitting them for approval.
  • Provide clear information about offers, such as discounts, loyalty points, and other exclusive benefits.


.

Marketing and Business Development Intern

Healthmetryx
03.2023 - 05.2023
  • Identify and target potential investors in the health technology sector using social media platforms such as LinkedIn and Twitter.
  • Persuasively showcase the company's main product, Clarinet, an innovative patented wearable data collection solution designed for early detection of health issues through breath analysis.
  • Successfully engage with potential investors to spark their interest and convince them to schedule in-depth discussions regarding investment opportunities.

Sales Associate

Calvin Klein
10.2021 - 02.2022
  • Answer customer questions about products, sizes, and styles.
  • Handle sales transactions, including payments and returns.
  • Coordinate with the team to set daily sales goals and strive to achieve them.
  • Prioritized helping customers over completing other routine tasks in store.
  • Ensure promotions and special offers are effectively communicated to customers.

Cashier

Thaï Express
09.2019 - 05.2021
  • Take orders while considering customers' special requests and preferences.
  • Manage the cash register by accurately recording transactions, counting the till at the beginning and end of each day, and verifying the accuracy of the amounts.
  • Communicate with kitchen staff to ensure that special requests are well understood.
  • Suggest add-ons and promotions to increase restaurant sales.

Sales Representative

Cordy portes et fenêtres
11.2016 - 09.2017
  • Make outbound calls to identify potential customers, typically homeowners who may be interested in installing or replacing doors and windows.
  • Schedule appointments with interested homeowners for an in-home visit, where technicians can assess their specific needs.
  • Present the various options of doors and windows available, highlighting their features and benefits.
  • Maintain accurate records of customer interactions, provided estimates, and completed sales.

Hostess

Comptoir 400
04.2017 - 08.2017
  • Greet customers, note the number of people in the group, and guide them to an available table.
  • Communicate with servers to inform them of assigned tables and relay any special requests from customers.
  • Manage reservations and ensure that all tables are set up on time for reserved customers.

Education

Bachelor - Economics

University of Montreal
Montreal, QC
12-2023

IT Support Technician

Institut Teccart
Montreal, QC
03-2016

Skills

  • Ability to work under pressure
  • Multitasking
  • Team player
  • Adaptability
  • Strong listening skills
  • Communication
  • Proficiency in the following software: Word, Excel, PowerPoint

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working

Additional Information

  • Travel
  • Gym
  • Outdoor Activities

Timeline

Financial Services Representative

Expressco Marketing
02.2024 - 05.2024

Marketing and Business Development Intern

Healthmetryx
03.2023 - 05.2023

Sales Associate

Calvin Klein
10.2021 - 02.2022

Cashier

Thaï Express
09.2019 - 05.2021

Hostess

Comptoir 400
04.2017 - 08.2017

Sales Representative

Cordy portes et fenêtres
11.2016 - 09.2017

Bachelor - Economics

University of Montreal

IT Support Technician

Institut Teccart
Mouna Aaloui