Enqu Tegegne
Toronto,ON
Summary
Reliable, hardworking and responsible Social Service Worker/Developmental service worker with more than five years community and customer service experience. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Gatestone & Co. Inc
03.2023 - Current
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Maintained updated records of all financial transactions to support traceability
Social Service/Developmental Services Worker
Kenney House Youth Services Inc
11.2019 - 02.2022
- Guided developmentally disabled adults through customized day programs.
- Provided appropriate personal and physical care including medication administration
- Effective Crisis response,
- Advocated on behalf of individuals, which included supporting and liaising with family, medical and other service providers to address needs
- Maintained documentation, by monitoring finances and ensuring an appropriate standard of living
- Provided life skills training and emotional support on a one-on-one or on group basis. Referring to professionals when necessary
- Prepared meals and assisted individuals with meals as required, as well as documented food consumption
- Cleaned and disinfected rooms and equipment, as needed.
Customer Service Representative
Associated Toronto Taxicab Co-Op Limited
03.2015 - 06.2019
- Answered inbound and outbound customer calls, as well as, processed fax submissions
- Assisted Wheel-Trans customers & drivers by answering and resolving their questions
- Responded to and resolved complaints regarding Wheel-Trans customers
- Submitted weekly drivers report to TTC
Education
Diploma - Social Service Worker
Centennial College
06.2017
Skills
- Strong communication skills - Verbally and Written
- Bilingual – English and Amharic
- Exceptional computer skills including Microsoft Office Suite and Outlook Email
- Excellent skills on prioritizing and meeting deadlines, organization and coordination
- Ability to handle stress, perform well under pressure and excellent problem-solving skills
- Outstanding interpersonal and team work skill
- Excellent ability to facilitate, both among individuals and groups
- Wonderful customer service skills with direct experience in assisting various groups
- Superior attention to detail
Certification
Adult/Child/Infant CPR & AED Certification for health care provider (BLS) + First Aid
Volunteer History
Youth Network for Sustainable Development January 2017 - April 2017.
- Provided technical assistance for the implementation of existing projects
- Facilitated trainings and discussion forums for the youths.
- Assisted with coordinating programs.
- Assisted member organization as required.
- Trained and assisted clients with computer usage.
- Prepared conference and event materials, such as flyers and invitations.
Black Coalition for AIDS Prevention/ Black CAP September 2016 - December 2016
- Took intake and recorded the information in the agency database.
- Assisted in reproductive health and HIV/AIDS thematic area projects.
- Made phone calls behalf of clients.
- Answered calls and replied to emails.
- Accompanied clients to different types of appointments.
- Assisted clients as an Interpreter and with computer usage
- Booked appointments.
- Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs.
- Completed forms in accordance with company procedures.
- Maintained scheduling and event calendars.
- Prepared and mailed checks.
Timeline
Financial Services Representative
Gatestone & Co. Inc
03.2023 - Current
Social Service/Developmental Services Worker
Kenney House Youth Services Inc
11.2019 - 02.2022
Customer Service Representative
Associated Toronto Taxicab Co-Op Limited
03.2015 - 06.2019
Diploma - Social Service Worker
Centennial College
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