AYESHA AKTHER
Scarborough,Canada
Summary
Highly experienced individual with proven track record of delivering excellent customer service, managing complex financial transactions and providing financial advice to clients. Adept in utilizing professional financial tools and software to assess and analyze customer needs, develop innovative solutions and close sales. Committed to maintaining an in-depth knowledge of current financial regulations and industry trends. Seeking a full-time position and willing to relocate as per requirements of the role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Services Representative
MOMENTUM FINANCIAL SERVICES GROUP ( MONEY MART)
Scarborough, Canada
11.2023 - Current
- Enhanced branch profitability by achieving a 15% increase through strategic sales efforts and building strong client relationships.
- Identified and addressed customers' needs, and suggested financial products, leading to a 20% increase in product adoption and revenue generation.
- Successfully negotiated payment terms and schedules with past-due customers, resulting in a 30% reduction in outstanding balances.
- Executed cash transactions with precision, ensuring compliance and reducing errors by 95%.
- Applied critical thinking and problem-solving skills to address complex client inquiries and resolve issues efficiently, resulting in a 20% decrease in client complaints and escalations.
- Demonstrated flexibility by adapting to changing business needs and working flexible hours, including evenings and weekends, and supporting multiple branches within the region.
Coordinator
NIKE CANADA DC
Scarborough, Canada
08.2022 - 09.2023
- Developed a team of 20 associates, focusing on feedback and training to ensure high standards.
- Drive productivity and efficiency by setting goals, monitoring progress, and implementing process improvements.
- Ensure high-quality work by enforcing quality standards, conducting audits, and addressing quality issues.
- Collaborate with other departments (e.g., Receiving, Shipping, Inventory Control) to achieve shared goals.
- Analyze data and metrics to identify trends, opportunities, and areas for improvement.
- Communicate effectively with associates, peers, and leadership to ensure alignment, and resolve issues.
Customer Care Executive
STUDY PATHWAY
04.2018 - 03.2021
- Respond to student and institutional inquiries via phone, email, and chat.
- Resolve customer complaints and concerns in a timely and professional manner.
- Promote study abroad programs and services to potential customers.
- Provide guidance on program selection, application processes, and visa requirements.
- Maintain accurate records of customer interactions and transactions.
- Work with internal teams (e.g., marketing, admissions) to ensure a seamless customer experience.
- Gather customer feedback, and suggest improvements to our services.
- Stay up-to-date on program details, industry trends, and regulatory requirements.
Education
High School Diploma -
Seneca Polytechnic
Newnham12.2023
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution skills
- Ability to work under pressure and meet targets
- Strong attention to detail, and organizational skills
- Proficient in Microsoft Office and banking software
- Strong customer service and relationship-building skills
Certification
- Customer Mindset: Empathy (Alliance)
- Skills For Sales: Objections (Alliance)
- Compliance Conversation: Customer Experience (Alliance)
- Phishing Attacks (Alliance)
- Advanced Excel (Alliance)
Timeline
Financial Services Representative
MOMENTUM FINANCIAL SERVICES GROUP ( MONEY MART)
11.2023 - Current
Coordinator
NIKE CANADA DC
08.2022 - 09.2023
Customer Care Executive
STUDY PATHWAY
04.2018 - 03.2021
- Customer Mindset: Empathy (Alliance)
- Skills For Sales: Objections (Alliance)
- Compliance Conversation: Customer Experience (Alliance)
- Phishing Attacks (Alliance)
- Advanced Excel (Alliance)
High School Diploma -
Seneca Polytechnic
Similar Profiles
Maricela JimenezMaricela Jimenez
Customer Service Representative at Money Mart Financial Services and ACE Cash ExpressCustomer Service Representative at Money Mart Financial Services and ACE Cash Express
Mehwish ZamanMehwish Zaman
Branch Manager at Money Mart Financial ServicesBranch Manager at Money Mart Financial Services
Brian DeaneBrian Deane
Financial Sales Manager/District Trainer at Money Mart Financial ServicesFinancial Sales Manager/District Trainer at Money Mart Financial Services