Moses Olaoluwa Adegoke
Direct Support (All Day Available From 6am To 12 Midnight)
Winnipeg,MB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Direct Support Worker
Trailblazers Life Choices
Winnipeg, MB
05.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe, and well-organized patient environment.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
IT Support
VFS Global Services
Lagos, Nigeria
05.2018 - 02.2023
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
Customer Service Representative
Nike & Adidas Store, Ikeja City Mall
Ikeja, Lagos
02.2017 - 04.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Receptionist
Four Points By Sheraton Lagos
Lagos
02.2016 - 01.2017
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science - Computer Science
Ekiti State University
Nigeria 05.2011 - 06.2015
Post-Graduate Diploma PACE: IT Network Security - IT Network Security
University of Winnipeg
Winnipeg, MB 08.2023 - Current
Skills
Administrative support
Certification
Canadian Workplace Culture Training (Opportunity for Employment)
Timeline
Post-Graduate Diploma PACE: IT Network Security - IT Network Security
University of Winnipeg
08.2023 - Current
Canadian Workplace Culture Training (Opportunity for Employment)
06-2023
Indigenous Canada (University of Alberta)
06-2023
Direct Support Worker
Trailblazers Life Choices
05.2023 - Current
Basic First Aid, CPR & AED/ Level C CPR/AED (St James Ambulance)
05-2023
Fundamentals of Reinforcement Learning
05-2023
IT Support
VFS Global Services
05.2018 - 02.2023
Customer Service Representative
Nike & Adidas Store, Ikeja City Mall
02.2017 - 04.2018
Receptionist
Four Points By Sheraton Lagos
02.2016 - 01.2017
Bachelor of Science - Computer Science
Ekiti State University
05.2011 - 06.2015
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