Josawna Pennant
Dundalk,Canada
Summary
Compassionate and motivated healthcare worker with hands-on experience supporting individuals and providing personal care. Strong communicator with a calm, patient approach and a focus on safe compassionate care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Worker
Active Lives Canada
Shelburne, Canada
- Current
- Supporting individuals with Autism in daily routines and community activities
- Facilitate and support person-centered planning and daily activity schedules
- Communicate effectively with families to build interpersonal relationships with parents/ guardians/family members of those we support
- Assist with feeding and mobility as required
Guest Attendant ( UCP)
Caressant Care Nursing and Retirement Homes Ltd.
Arthur, Canada
09.2023 - 02.2024
- Administer medication pass
- Making beds and changing linen
- Provided personal care including showers, hygiene and dressing.
- Notifies the Director of Wellness of any resident and/or family concerns.
- Attends and actively participates in daily communication meetings
- Provides feedback in the assessment of residents and in the development of their care plans.
- Notifies the Director of Wellness when the Care Plan does not match the care being provided.
- Answers call bells in a timely manner.
- Observe and report any resident changes in condition
- Complete nursing documentation if applicable as per residence policies and guidelines.
Customer Relations Representative
Yardistry Limited
Mount Forest, Canada
03.2023 - 08.2023
- Handle Customer complaints
- Provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
- Process customer payments
- Answer incoming calls
- Respond to emails
Customer Service Desk Associate
Walmart
Orangeville, Canada
09.2021 - 03.2023
- Provided exceptional customer service to customers and assisted them in returns and retrieving packages.
- Maintaining a high level of customer satisfaction by efficiently resolving customer complaints and providing outstanding service deliveries
- Maintained a friendly and positive attitude at all times even with unhappy and dissatisfied customers
Education
Registered Practical Nursing (RPN) -
Sheridan College
04-2027
Skills
- Punctual
- Time Management
- Data Entry
- Care plan assessment
- Communication Skills
- Computer Operation
- Microsoft Word
- Microsoft Windows
- Help Desk
- Administrative experience
- Zendesk
- HubSpot
- Medication administration
- Patient care
- Time management
- Team collaboration
- First aid and CPR
Certification
- CPR LEVEL C, current
- Basic Life Support (BLS), current
Languages
English
Full Professional
References
References available upon request.
Timeline
Guest Attendant ( UCP)
Caressant Care Nursing and Retirement Homes Ltd.
09.2023 - 02.2024
Customer Relations Representative
Yardistry Limited
03.2023 - 08.2023
Customer Service Desk Associate
Walmart
09.2021 - 03.2023
Direct Support Worker
Active Lives Canada
- Current
Registered Practical Nursing (RPN) -
Sheridan College