Morgan Thompson
Moose Jaw,SK
Quote
Judge a man by his questions rather than his answers.
Voltaire
Summary
Organized and reliable candidate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
- Comfortable working and communicating with others
- Able to take responsibility for actions and find realistic, practical solutions
- Skilled at greeting, assisting and providing exceptional service to customers
- Considerate and respectful towards others and their property
- Strong organizational and management skills
- Adaptable and self-sufficient
- Honest, direct, and assertive
- Strong desire to learn new things
- Respectful, punctual and reliable
- Collaborative decision making and problem solving skills
Overview
9
9
years of professional experience
Work History
Sales Troop: Food & Beverage
Shambhala Music Festival
Salmo , BC
07.2023 - 07.2023
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Sold, upsold and cross-sold food products to customers.
- Cultivated strong and profitable relationships with customers by consistently and quickly handling issues.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Completed special orders according to customer dietary needs.
Server
Bugsy’s Irish Pub Server Moose
Moose , SK
09.2021 - 01.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded to ad hoc cleaning duties at end of shift.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Housekeeper
Park Inn Hotel
Calgary , AB
09.2020 - 07.2021
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Caregiver
Crocus Plains
Weyburn , SK
06.2018 - 09.2018
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed safe lifting and transferring techniques to transport residents.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted clients with maintaining good personal hygiene.
- Built strong and trusting rapport with clients and loved ones.
Early Childhood Educator
Southwest Daycare and Early Learning Centre Inc.
Moose Jaw , SK
04.2017 - 09.2017
- Implemented hands-on, play-based strategies for experiential learning.
- Promoted good behaviors by using positive reinforcement methods.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Organized and led activities to promote physical, mental and social development.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Hostess
Browns Socialhouse
Moose Jaw , SK
04.2015 - 12.2015
- Learned strong, skills Worked as a team Cleaned, cleared and set tables
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Housekeeper
Super 8
Moose Jaw , SK
09.2014 - 01.2015
- Returned rooms to occupant-ready status to satisfy future guests.
- Sorted and counted linens and organized in storage areas.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Education
Certified
References
Jon Lewis
Manager
(306)313-2076
Logan Garner
Journeyman Plumber
(306)690-6804
Cody Gorniak
Roofer
(306)519-9809
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Troop: Food & Beverage
Shambhala Music Festival
07.2023 - 07.2023
Server
Bugsy’s Irish Pub Server Moose
09.2021 - 01.2023
Housekeeper
Park Inn Hotel
09.2020 - 07.2021
Caregiver
Crocus Plains
06.2018 - 09.2018
Early Childhood Educator
Southwest Daycare and Early Learning Centre Inc.
04.2017 - 09.2017
Hostess
Browns Socialhouse
04.2015 - 12.2015
Housekeeper
Super 8
09.2014 - 01.2015
Certified
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