Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Brent Dumont

Moose Jaw ,SK

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I have always had multiple jobs and have a tremendous amount of experience that may not be represented by this resume. I have no problem proving my value through hard work.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Department Manager

Allied Salvage
06.2017 - 02.2024
  • Assisted in daily operations and workflow management to enhance team efficiency.
  • Supported department initiatives by learning operational processes and procedures.
  • Contributed to inventory management by ensuring accurate tracking of supplies.
  • Collaborated with team members to maintain a safe and organized work environment.
  • Engaged in training sessions to understand departmental tools and systems effectively.
  • Participated in problem-solving efforts to improve service delivery and customer satisfaction.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Increased customer satisfaction with proactive issue resolution strategies.

Waste Management Specialist

Inner City Recycling
08.2003 - 09.2023
  • Led waste reduction initiatives, enhancing efficiency and sustainability.
  • Developed strategic recycling programs, optimizing resource allocation.
  • Mentored junior staff in best practices for environmental compliance.
  • Spearheaded cross-departmental collaboration to improve waste management systems.
  • Managed vendor relationships to ensure high-quality service delivery.
  • Conducted thorough assessments of hazardous material handling procedures, minimizing risk of contamination or accidents in the workplace.
  • Improved overall employee awareness of proper waste handling procedures through regular training sessions and informative communication materials.
  • Coordinated large-scale waste disposal projects, such as asbestos abatement or lead paint removal, in accordance with strict safety protocols and regulatory guidelines.
  • Verified information on permits and contracts for projects to assess compliance with legal requirements.

Food Prep Cooking Assistant

Brooklyn Bar and Grill
12.2013 - 02.2021
  • Prepared ingredients by washing, chopping, and measuring for efficient meal assembly
  • Assisted chefs in cooking processes to maintain high-quality food standards
  • Ensured cleanliness and organization of kitchen workspace to promote safety compliance
  • Collaborated with team members to execute daily menu items within time constraints
  • Monitored inventory levels and reported shortages to streamline supply management
  • Contributed to recipe development by providing feedback on flavor profiles and presentation
  • Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
  • Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
  • Supported catering events by preparing large quantities of food within tight deadlines, resulting in successful functions.
  • Prepared special dietary meals upon request to accommodate customer needs or preferences without compromising taste or quality.

Commercial Janitorial Cleaner

Dougs Rubbish
06.2008 - 02.2018
  • Executed daily cleaning operations in commercial spaces, ensuring high standards of cleanliness and safety.
  • Conducted regular inspections of facilities, identifying areas for improvement and addressing maintenance needs promptly.
  • Collaborated with management to establish schedules that optimized workflow and minimized disruption to business activities.
  • Utilized advanced cleaning tools and machines, maintaining equipment functionality through routine servicing and care.
  • Fostered positive relationships with clients by responding quickly to feedback and adjusting services as needed.
  • Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
  • Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
  • Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
  • Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
  • Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.

Customer Service Representative

Safeway Canada Ltd.
01.1995 - 08.2009
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Collaborated with team members to streamline service processes and improve response times.
  • Utilized CRM software to manage customer interactions and track issue resolution progress.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - History

Kwantlen College
Langley, BC

High School Diploma -

Johnston Heights
Surrey, BC
07-2001

Skills

  • Customer service
  • Team leadership
  • Safety and security
  • Customer engagement
  • Flexible schedule
  • Relationship building and management
  • Product restocking
  • Systems and software expertise
  • Emergency response
  • Operations
  • POS software
  • Verbal and written communication
  • Problem-solving

Certification

SHA food safe handler level 1 and 2 ( management )

WHMIS

Nutrition Labeling

Intermediate first aid with CPR and BLS

Fire Safety and prevention

Infection Control

Blood and Pathogens

Mental Health first aid ( care home specific )

Mental health resilience and stress

Mental fitness

Suicide prevention ASIST

Basic care aid course with LTR

Accessibility customer service

cultural competency in the work place

work place bullying and harassment



Interests

  • Digital Art and Animation
  • Video Gaming
  • Cooking
  • Getting involved in local advocacy groups to promote positive change in the community
  • Youth Development Programs
  • Volunteer Work
  • Team Sports
  • History
  • Strategy Games

Timeline

Department Manager

Allied Salvage
06.2017 - 02.2024

Food Prep Cooking Assistant

Brooklyn Bar and Grill
12.2013 - 02.2021

Commercial Janitorial Cleaner

Dougs Rubbish
06.2008 - 02.2018

Waste Management Specialist

Inner City Recycling
08.2003 - 09.2023

Customer Service Representative

Safeway Canada Ltd.
01.1995 - 08.2009

No Degree - History

Kwantlen College

High School Diploma -

Johnston Heights

Similar Profiles

CREATE PROFILE
Brent Dumont