Summary
Overview
Work History
Education
Education
Timeline
Generic

Sarah Hewison

Nelson

Summary

Versatile professional with a strong background in recruitment, administration, and team management. Extensive experience in 360 recruitment, high-volume hiring, and process optimisation across industries such as telecommunications, tech, and hospitality. Proven track record of managing teams, implementing operational improvements, and achieving ambitious targets in dynamic, fast-paced environments. Adept at administrative processes, stakeholder engagement, and coordinating complex projects. I am seeking to leverage my skills in a new opportunity where I can make a meaningful impact and support organisational success.

Overview

11
11
years of professional experience

Work History

HR Assistant

Shambhala Music Festival
04.2025 - Current
  • Assist in the full recruitment cycle, including creating job postings, sourcing candidates, conducting online interviews, making job offers, sending and receiving contracts and agreements.
  • Address employee concerns, grievances, and conflicts in a fair and confidential manner.
  • Receive phone calls, take messages, transfer calls, and answer any general information questions as they arise.
  • Build, assign, amend and manage employee schedules efficiently using various software.
  • Supervise Human Resources volunteers, ensuring all information being given out is accurate and all necessary paperwork is being completed properly for each crew member.
  • Assist with the organization and implementation of training materials for all crew.
  • Run daily tailgate meetings with all crew members at the beginning of each shift.
  • Assist new crew members in filling out any paperwork and provide safety orientations to new crew members.

Recruitment Consultant

PRA Recruitment
04.2023 - 04.2025
  • Company Overview: A privately owned recruitment agency with offices in Sydney, Melbourne and Brisbane who specialised in tech and digital recruitment.
  • Hired to build out the digital desk for the Sydney Market covering UX/UI design, marketing and product management. This was a full 360 recruitment role.
  • Creating and implementing business development strategies to engage new clients.
  • Cold-calling potential clients and businesses.
  • Holding client meetings to showcase how our agency can add value to recruitment processes. This also involved creating presentations to present to Talent Acquistion teams and business owners/directors.
  • Conducted pre-interview screening calls to assess candidate suitability and interest.
  • Negotiating terms of business with new and pre-existing clients.
  • Head hunting candidates using tools such as LinkedIn Recruiter.
  • Created effective job descriptions yielding high application rates.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Managed relationships with hiring managers to understand their recruitment needs and timelines.
  • Coordinated interview schedules between candidates and clients, ensuring seamless communication.
  • Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
  • Supported development of marketing material for promoting agency's services amongst potential clients.
  • Participated in career fairs and networking events to promote the recruitment agency's services.
  • Completing Boolean searches via LinkedIn, SEEK and Indeed to source exceptional candidates.

National Recruitment Manager

The Kelly Group
10.2021 - 02.2023
  • Company Overview: Kelly Group specialise in telecommunications, Rail & Metro, Civils, Fleet, Traffic Management and Renewable energy fields. This was an internal recruitment position.
  • Delivering aggressive recruitment campaigns within agreed targets, budgets, deadlines and demands.
  • CityFibre, one of the companies key business partners, set out to increase their workforce by 800 engineers in just 12 months. We launched a nationwide recruitment campaign and delivered.
  • Sourcing, screening, interviewing, referencing and hiring candidates for every role across the business.
  • Hiring candidates in multiple fields including telecommunications engineers, administrators, legal, finance, motor claims handlers, construction and civils operatives, electricians, operations and project managers, Rail and logistics specialists, plant and fleet mechanics.
  • Managing a team of 6 recruitment consultants and 3 administrators to fulfil the companies’ recruitment requirements in a fast-paced environment.
  • Management of advertisements on internal and external job boards including Indeed, Facebook, LinkedIn, CV Library, Total Jobs and Reed.
  • Tracking the company recruitment requirements using SAP and holding weekly meetings with department heads to discuss future recruitment needs.
  • Headhunting specialised candidates for roles that require a specific skill set.
  • Mentoring, training and development of the recruitment team, ensuring individual and team KPIs are met.
  • Completing performance and probationary reviews with team members.
  • Reviewing processes and procedures to provide continual improvements within the department.
  • Enhanced employer branding across various social media platforms for better visibility amongst job seekers.
  • Built and strengthened successful relationships with external recruiters and agencies.
  • Ensured all candidates were compliant with company onboarding requirements including Police clearance checks and driving checks.
  • Streamlined onboarding procedures for smoother employee transition.
  • Initiated diversity recruitment plans, enhancing workplace inclusivity.
  • Crafted offer letters, contracts and new starter paperwork in preparation for hirees.

Front Desk Supervisor

Glacier House Resort
10.2020 - 09.2021
  • Company Overview: Luxury snowmobiling and mountain bike lodge nestled in the Canadian Rockies
  • Checking guests in and out of their luxury cabins, using Hotel Concepts IT system
  • Ensuring all front desk office staff are working efficiently and correctly, following all hotel policies and procedures whilst offering a high level of customer service
  • Arranging pre-arrival requests and liaising with the housekeeping department to accommodate early check-ins
  • Answering phone calls and emails from existing and future guests including those enquiring about wedding bookings
  • Managed cash drawer and financial transactions accurately for proper accounting records.
  • Issued guest room keys with advice on location and access.
  • Compiled daily reports detailing revenue, occupancy rates, and other key metrics with diligence resulting in improved business decisions.
  • Actioned special requests to elevate guest stays.
  • Reconciled floats and administered petty cash systems.
  • Organised staff schedules to ensure smooth operation of front desk services.
  • Monitored inventory of office supplies for uninterrupted desk operations.
  • Upsold activities from tourism partners to boost revenue.
  • Inspected presentation of rooms and laundry items.
  • Provided local attraction and event information for enhanced hotel stays.
  • Improved customer relations by handling complaints with professionalism and courtesy.
  • Assisted in the implementation of a new online check-in and remote key system during the Covid-19 pandemic to reduce contact transmission

Front Desk Supervisor

The Coast Canmore Hotel
08.2019 - 02.2020
  • Company Overview: Hotel, conference center and wedding venue located next to Banff National Park
  • Welcoming guests and tour groups to the hotel and completing check-in procedures
  • Book tours and excursions for local attractions on a commission basis including scenic helicopter flights, white water rafting and horse riding tours etc
  • Setting up conference rooms for events, ensuring all the clients needs are met and operations run smoothly
  • Organizing group bookings placed via tour operators
  • Handling customer complaints both in person and via booking mediums
  • Replying to reviews submitted on TripAdvisor
  • Managed cash drawer and financial transactions accurately for proper accounting records.
  • Provided local attraction and event information for enhanced hotel stays.
  • Supervised front desk team effectively fostering a positive work environment.
  • Suggested restaurants tailored to guest preferences.
  • Actioned special requests to elevate guest stays.
  • Liaised between housekeeping and maintenance teams, ensuring speedy issue resolution for guests.
  • Preparing bills and processing payments during check-outs, refunding security deposits after completing room inspections

Customer Care Team Advisor

Cadent Gas Ltd
10.2018 - 05.2019
  • Company Overview: The UK’s Largest gas distribution network
  • Communicating with customers both by telephone and email to resolve their enquiries and complaints whilst remaining calm and helpful in high pressure situations.
  • Distribute all enquiries and complaints raised, to the relevant departments to ensure the customer receives an answer or resolution in a timely fashion.
  • Handling gas emergency situations such as reported gas leaks by raising jobs for engineers to attend whilst providing essential gas safety advice.

Business Account Manager

Re-trade Ltd
09.2015 - 06.2017
  • Company Overview: Experts in promotional products and branded merchandise such as signage, corporate clothing and stationery products.
  • Processing customer purchase orders and preparing invoices using Sage.
  • Attracting new clients to grow the account in the Northwest of England area.
  • Arranging the design and postage of promotional products to customers.
  • General filing, record keeping and administrative tasks.
  • I was able to grow the Northwest of England account during my time with the company, leading to increased sales for the franchisee owner.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Negotiated favourable terms with suppliers, reducing operating costs.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Planned logistical operations for safe transportation, storage and sale of goods.
  • Data entry and filing.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Created seasonal sales plans with varying stock and promotional strategies.

Business Administrator

Triumph Motorcycles
09.2014 - 02.2015
  • Company Overview: The largest UK owned motorcycle manufacturer.
  • Acting as the Business Administrator in the Parts Logistics and Freight team.
  • Using Salesforce to communicate with global subsidiaries to resolve customer issues.
  • Running weekly reports by exporting data from internal IT systems and using excel to generate tables and figures distributed to various departments.
  • Acting as site receptionist in conjunction with the main role.
  • Signing people in and out of the restricted building.
  • Setting up meetings, transferring telephone calls and using the site tannoy system.
  • General administrative duties including copying, filing and responding to emails.
  • I was selected to go to the national motorcycle live show held at the NEC arena in Birmingham, representing the company and assisting in promoting the season's new products.

Education

B.Sc. - Biology

University of Manchester School of Life Sciences

A-Levels - Biology-A, Chemistry-A, Psychology-A

John Cleveland College Sixth Form

12 GCSE’s - 7A*’s and 3A’s Including Maths, English, Science

John Cleveland College

Education

Upper Second Class Degree with Honours.

Timeline

HR Assistant

Shambhala Music Festival
04.2025 - Current

Recruitment Consultant

PRA Recruitment
04.2023 - 04.2025

National Recruitment Manager

The Kelly Group
10.2021 - 02.2023

Front Desk Supervisor

Glacier House Resort
10.2020 - 09.2021

Front Desk Supervisor

The Coast Canmore Hotel
08.2019 - 02.2020

Customer Care Team Advisor

Cadent Gas Ltd
10.2018 - 05.2019

Business Account Manager

Re-trade Ltd
09.2015 - 06.2017

Business Administrator

Triumph Motorcycles
09.2014 - 02.2015

A-Levels - Biology-A, Chemistry-A, Psychology-A

John Cleveland College Sixth Form

12 GCSE’s - 7A*’s and 3A’s Including Maths, English, Science

John Cleveland College

B.Sc. - Biology

University of Manchester School of Life Sciences

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