Morgan De Guzman
Toronto,ON
Summary
Efficient MDR Tech with proven expertise in medical equipment and technology. Skilled in assembling, testing and inspecting medical equipment. Strong knowledge of inventory management and regulatory compliance. Meticulous technician with extensive experience in routine laboratory tasks. Skilled in sterilizing, testing and monitoring medical equipment with strong understanding of infection control practices. Responsible and committed to providing safe and reliable medical equipment to healthcare professionals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Device Reprocessing Technician
Sunnybrook Health Sciences Centre
2024.06 - Current
- Exhibited strong attention to detail when assembling and packaging sterile devices, ensuring accuracy of contents and proper labeling for end users.
- Streamlined department operations with effective organization and prioritization of daily tasks according to urgency levels and facility needs.
- Demonstrated adaptability by effectively managing workload fluctuations due to changing demands or emergencies in the healthcare setting.
- Enhanced patient safety by ensuring the proper cleaning, disinfection, and sterilization of medical devices.
Customer Service Representative
McDonald's Restaurant
2023.05 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Production Coordinator (freelance)
SAGE Renegade
2020.01 - 2024.04
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Created and maintained detailed reports and schedules of all production tasks.
- Collaborated with production team to support effective resource allocation.
- Communicated scheduling with 10 employees to promote on-time delivery.
Store Associate
Trading Post
2017.08 - 2023.01
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Ensured timely fulfillment of custom orders by efficiently processing special requests from customers.
- Followed strict food safety protocol as outlined by Ontario food handling guidelines.
Education
Graduate Certificate - Medical Device Reprocessing Technician
Seneca College
Toronto, ON06.2024
Healthcare Services - Office Administration - Medical Office Administrator
Durham College
Oshawa, ON05.2021
Pre Health Science - Nursing Education
George Brown College
Toronto, ON01.2019
Skills
- Effective communication skills
- Ability to work independently and as team
- Computer skills (PC and Mac, Microsoft Office Suite)
- Surgical Instrument Knowledge
- Workplace Safety Adherence
- Professionalism and Ethics
- Medical terminology understanding
- Infection control protocols
- Decontamination processes
- Problem-Solving
- Attention to Detail
- Critical Thinking
- First Aid CPR AED (First Aid CPR AED)
- Surgical Equipment Tray Preparation
- Organizational abilities
Certification
- Licensed Medical Device Reprocessing Technician
- Red Cross CPR Level C/AED License - Feb 2024- Feb 2027
- Work Health and Safety License
- WHMIS Training
Timeline
Medical Device Reprocessing Technician
Sunnybrook Health Sciences Centre
2024.06 - Current
Customer Service Representative
McDonald's Restaurant
2023.05 - Current
Production Coordinator (freelance)
SAGE Renegade
2020.01 - 2024.04
Store Associate
Trading Post
2017.08 - 2023.01
Graduate Certificate - Medical Device Reprocessing Technician
Seneca College
Healthcare Services - Office Administration - Medical Office Administrator
Durham College
Pre Health Science - Nursing Education
George Brown College
- Licensed Medical Device Reprocessing Technician
- Red Cross CPR Level C/AED License - Feb 2024- Feb 2027
- Work Health and Safety License
- WHMIS Training
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