Emily Viveiros
North York, ON,ON
Summary
Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping.
Reliable and dedicated to providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Medical Device Reprocessing Technician
St. Joseph's Health Centre
2006.11 - Current
- Enhanced patient safety by ensuring the proper cleaning, disinfection, and sterilization of medical devices.
- Maintained a high level of cleanliness in the reprocessing department for optimal infection control measures.
- Decreased equipment downtime by conducting timely inspections and maintenance tasks on medical devices.
- Contributed to efficient surgical scheduling with accurate inventory management and prompt device availability.
- Improved communication between departments by providing regular updates on equipment status and availability.
- Reduced risk of cross-contamination through diligent adherence to established protocols and guidelines for medical device reprocessing.
- Ensured regulatory standards through meticulous record-keeping and documentation of reprocessing activities.
- Delivered exceptional customer service when interacting with healthcare professionals, addressing inquiries or concerns promptly, professionally, and courteously.
- Exhibited strong attention to detail when assembling and packaging sterile devices, ensuring the accuracy of contents and proper labeling for endusers.
- Meticulously followed policies and procedures related to medical device reprocessing, contributing to a more efficient department workflow.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Provided support to medical staff in resolving medical equipment problems.
Fish Counter
Metro Supermarket
2004.01 - 2006.12
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Assisted customers with product selection, resulting in higher sales and repeat business.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Utilized strong communication skills to establish rapport with diverse clientele, fostering an inclusive shopping environment for all customers.
- Maintained stock and replenished workstation products.
- Warmly welcomed customers upon approaching counter and placing orders.
- Delivered outstanding hospitality and excellent customer service to many patrons daily.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Meat Department Clerk
Loblaws
2004.04 - 2005.10
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
- Maintained a clean and organized meat department workspace, ensuring product quality and safety for consumers.
- Assisted customers with special requests and orders, leading to increased sales and repeat business.
- Collaborated with team members to efficiently complete daily tasks, improving overall department productivity.
- Developed a comprehensive understanding of various cuts of meat, enabling accurate recommendations to customers based on their preferences.
- Adhered to strict food safety guidelines when handling raw products, protecting both consumer health and company reputation.
- Utilized sharp knives and other cutting tools safely while maintaining a clean work area for optimal productivity.
- Packaged meat products securely using appropriate wrapping materials to ensure freshness during transport home from store by customers.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
- Handled customer concerns or complaints with professionalism and care, reinforcing a positive company image and cultivating long-term relationships.
- Followed proper safety, handling and cross-contamination procedures.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Cut meats to customer specifications and answered questions about specialty products.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
Deli Clerk
Price Chopper
2003.05 - 2005.08
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized s;icers and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Certificate of Technical Studies - Medical Device Reprocessing Technician
Centennial College of Applied Arts And Technology
Scarborough, ON05.2006
High School Diploma -
Dante Alighieri Academy
Toronto, ON06.2004
Skills
- Technical aptitude
- Empathy and compassion
- Attention to detail
- Sterilization techniques
- Workplace safety adherence
- Conflict resolution
- Adaptability and flexibility
- Decontamination processes
- Quality assurance procedures
- Team collaboration
- Effective communication
- Continuous learning mindset
- Regulatory compliance
- Stress management
- Computer proficiency
- Professionalism and ethics
- Customer service orientation
- Inventory management
- Active listening
- Surgical instrument knowledge
- Critical thinking
- Organizational abilities
- Time management
- Infection control protocols
- Medical terminology understanding
- Instrument Cleaning and Sterilization
- Documentation and Reporting
- Teamwork and Collaboration
- Surgical Equipment Tray Preparation
- Inventory Recordkeeping
- Expiry Date Verification
- Work Planning and Prioritization
- Patient Confidentiality
- Instrument Sterilization
- Medical Equipment Setup
- Sterile Processing Technician
Languages
English
Professional Working
Timeline
Medical Device Reprocessing Technician
St. Joseph's Health Centre
2006.11 - Current
Meat Department Clerk
Loblaws
2004.04 - 2005.10
Fish Counter
Metro Supermarket
2004.01 - 2006.12
Deli Clerk
Price Chopper
2003.05 - 2005.08
Certificate of Technical Studies - Medical Device Reprocessing Technician
Centennial College of Applied Arts And Technology
High School Diploma -
Dante Alighieri Academy
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