Morgan Adams
Edmonton
Summary
Protective Services Officer with Alberta Health Services, effective at enhancing site safety through strategic decision-making and strong situational awareness. Proven track record in incident documentation and conflict resolution, fostering a secure environment while delivering exceptional customer service. Committed to meticulous attention to detail and effective team collaboration with management, clinical staff and other officers.
Overview
4
4
years of professional experience
Work History
Protective Services Officer
Alberta Health Services
Northeast Community Health Centre - Edmonton, AB
04.2023 - Current
- Responded swiftly to incidents or emergencies, containing situations and preventing further escalation or harm.
- Ensured safety for employees, patients and visitors by maintaining access control and managing emergency situations.
- Increased preparedness through regular training exercises in emergency response procedures.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Provided exceptional customer service, assisting with inquiries and providing directions to various facilities on the premises.
- Improved overall situational awareness through extensive knowledge of facility layouts, escape routes, and general surroundings in order to respond effectively in emergencies.
- Utilized conflict resolution skills to de-escalate tense situations between individuals effectively while remaining calm under pressure.
- Assisted injured individuals by administering first aid when necessary until medical professionals arrived on scene.
- Enhanced security by conducting regular patrols and monitoring surveillance systems.
- Maintained detailed records of daily activities, incidents, and observations for accurate reporting purposes.
- Frequently completed tasks related to the site; examples being fire extinguishers, fire drills, fire threat assessments, duress alarm testing, lost and found logs and office organization.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Lead Security Guard
Paladin Security Group
Alberta Hospital Edmonton - Edmonton, AB
05.2021 - 04.2023
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Enhanced security measures by implementing effective patrol strategies.
- Managed daily rotation scheduling for officers, optimizing coverage while reducing the risk of missed timed patrols in high risk areas.
- Operated handheld metal detection devices and body searches of all victors and returning patients to ensure overall site safety.
- Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
- Screened contractors, visitors and returning patients before granting access to restricted areas.
- Supervised and evaluated security guards performance to determine compliance with site policy and procedures.
- Trained security guards and officers on site-specified procedures.
Education
First Aid CPR/AED Level C - Red Cross
11-2023
Certificate -
Community Peace Officer Induction Program
Edmonton, AB05-2023
Certificate - First Medical Responder
Professional Medical Associates
St. Albert, AB06-2020
Certificate - Emergency Response
Emergency Response Career Pathways - Centre High
Edmonton, AB06-2020
High School Diploma -
Camrose Composite High School
Camrose, AB06-2018
Alberta Class 5 Driver License
08-2016
Skills
- Strong situational awareness skills
- Incident documentation
- Interpersonal communication techniques
- Trustworthy and reliable
- Strong organizational skills
- Meticulous attention to detail
- Skill development guidance
- Strategic decision-making
- Team collaboration development
Timeline
Protective Services Officer
Alberta Health Services
04.2023 - Current
Lead Security Guard
Paladin Security Group
05.2021 - 04.2023
First Aid CPR/AED Level C - Red Cross
Certificate -
Community Peace Officer Induction Program
Certificate - First Medical Responder
Professional Medical Associates
Certificate - Emergency Response
Emergency Response Career Pathways - Centre High
High School Diploma -
Camrose Composite High School
Alberta Class 5 Driver License