Monthira King
Fredericton Cliffe St 547,NB
Summary
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
20
20
years of professional experience
Work History
Personal Support Worker
Kindred Home care
New Brunswick , Fredericton
02.2024 - Current
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Monitored changes in client behavior and reported any concerns to nursing staff.
- Prepared meals according to dietary needs of individuals served.
- Encouraged clients to participate in recreational activities such as reading, playing games, and socializing with others.
- Administered medications according to physician's orders and monitored responses to treatment regimens.
Customer Service Representative
Medconsult Clinic
Bangkok, Thailand
06.2020 - 10.2023
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with cross-functional teams to optimize overall customer experience.
International Flight Attendant
Etihad Airways
Abu Dhabi
02.2005 - 08.2012
- Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
- Collaborated with flight crew to maximize smooth and safe flights.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Bachelor of Arts - English Business Communictions
Sripatum University
Bangkok, Thailand01.2000
Some College (No Degree) - Nurse Aid PSW
NBCC
New Brunswick, NBSkills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Complaint Resolution
- Fluent in Multiple Languages
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Organization
- Cultural Awareness
- Multitasking
- Attention to Detail
- Personal Hygiene Assistance
- Disability Support
- Documentation
- ADL Assistance
- Care Plan Adherence
Timeline
Personal Support Worker
Kindred Home care
02.2024 - Current
Customer Service Representative
Medconsult Clinic
06.2020 - 10.2023
International Flight Attendant
Etihad Airways
02.2005 - 08.2012
Bachelor of Arts - English Business Communictions
Sripatum University
Some College (No Degree) - Nurse Aid PSW
NBCC
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