Overview
Work History
Education
Skills
Timeline
Generic

ISHA KAMARA

NORTH YORK,ON

Overview

6
6
years of professional experience

Work History

Personal Support Worker

BHH Staffing
10.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted with daily living activities, running errands and household chores.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Conferred with supervisor to discuss patient condition and medical care.

Front Store Worker

Lady York Foods
06.2021 - 10.2021
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Exceeded goals through effective task prioritization and great work ethic
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Improved operations through consistent hard work and dedication
  • Received and processed stock into inventory management system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Customer Service Specialist

Quick as a wink logistic
12.2020 - 05.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.

Cleaning Crew Member

360 Demolition
05.2018 - 11.2020
  • Responded immediately to calls from personnel to clean up spills and wet floors
  • Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters
  • Completed routine floor stripping, sealing and finishing
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents
  • Worked on cleaning team to service hotels, offices and other commercial buildings
  • Worked alongside other cleaners to complete jobs in corporate office buildings
  • Emptied trashcans and transported waste to collection areas.

Customer Service Representative

Colex Services Inc.
Toronto
08.2017 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.

Barista, Basha Restaurant
04.2016 - 08.2017
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Upsold specialty items with beverages, increasing store sales
  • Controlled line and crowd with quick, efficient service
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
  • Maintained regular and consistent attendance and punctuality.

Education

Associate of Science - Personal Support Worker

George Brown College

High School Diploma - undefined

Emery Adult Learning Centre

Skills

  • Order and Refund Processing
  • Responding to Difficult Customers
  • Customer Account Management
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Call Documentation
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Data Entry and Maintenance
  • Needs Assessment
  • Customer Inquiry Response
  • Credit Card Payment Processing
  • Microsoft Exchange
  • Call Transfers
  • Critical Thinking
  • Marshalling Aircraft
  • Online Chat
  • Complaint Response
  • Livechat Messaging
  • Answering Emails
  • Patient and Empathetic

Timeline

Personal Support Worker

BHH Staffing
10.2021 - Current

Front Store Worker

Lady York Foods
06.2021 - 10.2021

Customer Service Specialist

Quick as a wink logistic
12.2020 - 05.2021

Cleaning Crew Member

360 Demolition
05.2018 - 11.2020

Customer Service Representative

Colex Services Inc.
08.2017 - 04.2018

Barista, Basha Restaurant
04.2016 - 08.2017

Associate of Science - Personal Support Worker

George Brown College

High School Diploma - undefined

Emery Adult Learning Centre

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ISHA KAMARA