Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Downes

Oshawa,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Personal Support Worker

Village Of Taunton Mills
12.2022 - Current
  • Assist clients with daily living activities, demonstrating punctuality, reliability and ability to perform my duties on a timely basis.
  • Assist residents with mobility issues in order to transport them throughout the residence.
  • Required to be on my feet for approximately 5 hours of an 8 hour shift and have the ability to lift up to 50lbs without assistive equipment
  • Manage my time effectively in order to work flexible work schedule, pick up available shift work on short notice

Home Support Worker

Durham Region
08.2016 - 09.2021
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Provided a safe and positive experience for my clients so that they could continue to live at home.

Office Support Assistant

Toronto District School Board
07.2018 - 08.2018
  • During this summer school assignment, welcomed students, office visitors and alerted staff to arrivals of scheduled appointments.
  • Ability to multitask in a fast-paced, time sensitive environment, interacting with students, educators, and parents.
  • Utilize different program software to Managed daily office operations with a focus on time management and prioritization of tasks.


Office Manager

GYMagic Inc.
08.2013 - 12.2017
  • Manage and process client orders for gymnastic training suits and competition suits..
  • Provide invoices, process payments and balance accounts.
  • Consistently prepared and delivered orders on time in order to provide a positive experience and meet the clients expectations


Financial Service Manager

BMO Bank Of Montreal
11.2007 - 07.2013
  • Developed strong relationships with clients, resulting in high customer retention rates.
  • Delivered exceptional customer service, resolving complex issues and strengthening client loyalty.
  • Processed transactions deposits, withdrawals and payments to loan accounts for customers.
  • Ability to work in a fast-paced, time sensitive environment, while providing the client with an exceptional customer service experience

Education

Business Administration (Co-op)

Seneca College of Applied Arts And Technology
North York, ON

Business Administration

Indian State University
Terre Haute, IN

Nursing

Conestoga College
Kitchener, ON
11.2021

Community Services And Child Study Foundations

Durham College
Oshawa, ON
04.2015

Skills

Customer Service

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Conflict Resolution
  • Payment Processing
  • Order Processing
  • De-Escalation Techniques
  • Building rapport

Languages

English
Full Professional

Timeline

Personal Support Worker

Village Of Taunton Mills
12.2022 - Current

Office Support Assistant

Toronto District School Board
07.2018 - 08.2018

Home Support Worker

Durham Region
08.2016 - 09.2021

Office Manager

GYMagic Inc.
08.2013 - 12.2017

Financial Service Manager

BMO Bank Of Montreal
11.2007 - 07.2013

Business Administration (Co-op)

Seneca College of Applied Arts And Technology

Business Administration

Indian State University

Nursing

Conestoga College

Community Services And Child Study Foundations

Durham College

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Nancy Downes