Shirlann Babineau
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Support Worker
CBI Home Health
Hamilton, ON
06.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Documented vitals, behaviors and medications in client medical records.
- Provided safe mobility support to help patients move around personal
- Built strong relationships with clients to deliver emotional support and companionship.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Trained and coordinated work of new support workers.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Crew Member
Burger king
Hamilton, ON
04.2010 - 05.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Conducted various administrative duties and errands.
Customer Service Associate
Walmart
Hamilton, ON
11.2006 - 12.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Provided ongoing guest service.
- Kept areas clean and tidy
Stock Clerk
Amity Goodwill
Hamilton, ON
04.2003 - 04.2004
- Completed physical inventory counts each month.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Checked and pulled defective or expired products from shelves.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Maintained effective team member communication.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Education
Certificate - Personal Support Worker
Everest College
Hamilton, ON12.2010
Certificate - Contact Centre Representative
Call Centre Training Program
Hamilton, ON12.2006
High School Diploma -
Hamilton-Wentworth CDSB Continuing Education
Hamilton, ON2006
Certifcate - Customer Service Skills Training
Amity Goodwill Workforce Development
Hamilton, ON 04.2003 - 06.2003
Certifcate - Office Skills Training
Amity Goodwill Workforce Development
Hamilton, ON2002
Skills
- Household Organization
- First Aid Certification
- Needs Assessment
- Ability to Lift
- Personal Care Support
- Household Cleaning
- Personal Service
- Client Requirements
- Caring Companionship
- Problem Identification
- Ability to Lift Clients
- Attentive to People
- Bedside Care
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Microsoft Internet Explorer
- Microsoft Office
- Call Transfers
- Time Management
- Answering Customer Questions
- Microsoft Outlook
- Active Listening
- Call Center Operations
- Good Listening Skills
- Courteous with Strong Service Mindset
Certification
- PCW - Personal Care Worker
Timeline
Personal Support Worker
CBI Home Health
06.2022 - Current
Crew Member
Burger king
04.2010 - 05.2022
Customer Service Associate
Walmart
11.2006 - 12.2006
Stock Clerk
Amity Goodwill
04.2003 - 04.2004
Certifcate - Customer Service Skills Training
Amity Goodwill Workforce Development
04.2003 - 06.2003
- PCW - Personal Care Worker
Certificate - Personal Support Worker
Everest College
Certificate - Contact Centre Representative
Call Centre Training Program
High School Diploma -
Hamilton-Wentworth CDSB Continuing Education
Certifcate - Office Skills Training
Amity Goodwill Workforce Development
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