Montana Massey
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Dr. Shashi Brijlall
11.2018 - 08.2023
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Medical Office Assistant
Malhotra Clinic
01.2016 - 12.2022
- Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
- Managed incoming correspondence from other healthcare providers to maintain up-to-date patient information.
- Enhanced patient experience by maintaining a welcoming and organized front office environment.
- Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
- Established rapport with patients through exceptional interpersonal skills.
Education
High School Diploma -
Carlton Comprehensive High School
Prince Albert, SK06.2015
Skills
- Attention to Detail
- Patient Relations
- HIPAA Compliance
- Physician assistance
- Multitasking and Organization
- Workload Management
- EMR Software
- Phone and Email Etiquette
- Specimen Collection
- Medical Transcription
- Billing and coding
- Interpersonal Communication
Languages
English
Certification
- TLR 06/2023
- PART (Intermediate) 10/2023
- WHIMIS 2015 11/2023
- Food Safe 11/2023
- Standard First Aid and CPR 'C' AED 09/2023
References
Sharon Ahenakew
Instructor
306-961-8494
Ursula Jahn
Instructor/Program Head
306-765-1788
Dr. Lalita Malhotra
Employer
306-961-8351
Timeline
Medical Office Assistant
Dr. Shashi Brijlall
11.2018 - 08.2023
Medical Office Assistant
Malhotra Clinic
01.2016 - 12.2022
High School Diploma -
Carlton Comprehensive High School