Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Montana Massey

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Office Assistant

Dr. Shashi Brijlall
11.2018 - 08.2023
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
  • Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.

Medical Office Assistant

Malhotra Clinic
01.2016 - 12.2022
  • Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Assisted in training new front office staff members, ensuring consistent quality of service delivery across the team.
  • Managed incoming correspondence from other healthcare providers to maintain up-to-date patient information.
  • Enhanced patient experience by maintaining a welcoming and organized front office environment.
  • Facilitated patient flow by effectively managing appointments, walk-ins, and cancellations.
  • Established rapport with patients through exceptional interpersonal skills.

Education

High School Diploma -

Carlton Comprehensive High School
Prince Albert, SK
06.2015

Skills

  • Attention to Detail
  • Patient Relations
  • HIPAA Compliance
  • Physician assistance
  • Multitasking and Organization
  • Workload Management
  • EMR Software
  • Phone and Email Etiquette
  • Specimen Collection
  • Medical Transcription
  • Billing and coding
  • Interpersonal Communication

Languages

English

Certification

  • TLR 06/2023
  • PART (Intermediate) 10/2023
  • WHIMIS 2015 11/2023
  • Food Safe 11/2023
  • Standard First Aid and CPR 'C' AED 09/2023

References

Sharon Ahenakew

Instructor

306-961-8494


Ursula Jahn

Instructor/Program Head

306-765-1788


Dr. Lalita Malhotra

Employer

306-961-8351

Timeline

Medical Office Assistant

Dr. Shashi Brijlall
11.2018 - 08.2023

Medical Office Assistant

Malhotra Clinic
01.2016 - 12.2022

High School Diploma -

Carlton Comprehensive High School

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Montana Massey