JENNIFER Tudayan
Toronto,Ontario
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
1
1
Certification
Work History
Medical Office Assistant
Toronto Pain Relief Clinnic
Toronto, Ontario
11.2023 - 04.2024
- Prepared patient charts prior to each appointment.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Maintained a clean work environment by adhering to infection control protocols.
- Verified insurance coverage for each patient visit.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Greeted patients and visitors in a professional and friendly manner.
- Collected payments from patients for services rendered.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Maintained confidentiality of records relating to clients' treatment
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients with compassion while keeping medical information private.
Education
Some College (No Degree) - Medical Office Assistant
Academy of Learning Career College
Toronto, ONSkills
- Patient Relations
- Attention to Detail
- Phone and Email Etiquette
- Appointment Scheduling
- Records Management
- Medical software applications
- Workload Management
- Insurance billing procedures
- Physician assistance
- Computer Skills
- HIPAA Compliance
- EMR Software
- Insurance Verification
- Multitasking and Organization
- Problem-Solving
- Insurance Billing
- Schedule Management
- Office Administration
- Knowledge of medical terminology
- Medical Terminology
- Positive Attitude
- Emergency Procedures
- Appointment management
- Follow-up skills
- Biohazard Waste Disposal
Languages
English
Full Professional
Chinese (Cantonese)
Limited
Certification
- First Aid and CPR
References
References available upon request.
Timeline
Medical Office Assistant
Toronto Pain Relief Clinnic
11.2023 - 04.2024
Some College (No Degree) - Medical Office Assistant
Academy of Learning Career College
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