Virpal Manhas
Summary
Versatile Medical Office Assistant possessing first-rate communication skills and personable demeanor demonstrated across 17 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
16
16
years of professional experience
Work History
Medical Office Assistant
WELL Health Technologies Corp
09.2019 - Current
- Used Oscar to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Registered patients and completed associated paperwork for accurate records.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Medical Office Assistant
South Surrey Medical Clinic
07.2012 - 10.2019
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Oscar to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
- Registered patients and completed associated paperwork for accurate records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
Medical Office Assistant
Peninsula Medical Clinic
08.2007 - 07.2012
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Collaborated effectively with interdisciplinary teams to optimize patient care plans based on individual needs and preferences.
- Registered patients and completed associated paperwork for accurate records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Education
Diploma - Medical Office Assistant
Sprott Shaw College, Surrey BC
Surrey06.2006
Skills
- ICD-10 Coding
- Insurance Verification
- Workload Management
- Insurance Billing Procedures
- Attention to Detail
- Patient Flow
- Phone and Email Etiquette
- Appointment Scheduling
- Problem-Solving
- Records Management
- Multitasking and Organization
- Payment Collection and Processing
- Healthcare Coding
- Patient Relations
- Physician Assistance
- Computer Skills
- Medical Records Maintenance
- HIPAA Compliance
- Appointment Coordination
- Medical Records Management
- Understanding of Medical Ethics
- Patient Charting
- Specimen Collection
- Biohazard Waste Disposal
- Team Leadership
- Understanding of Medical Terminology
- Transcription of Medical Notes
- Electronic Charting
- Medical Terminology
- Transcription
- Medical Procedures
- Emergency Procedures
- Positive Attitude
- Schedule Management
- Billing and Coding
- Patient Referrals
- Reception Management
- Multitasking Abilities
- Organizational Skills
- Medical Office Software
- Patient Registration
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Medical Office Assistant
WELL Health Technologies Corp
09.2019 - Current
Medical Office Assistant
South Surrey Medical Clinic
07.2012 - 10.2019
Medical Office Assistant
Peninsula Medical Clinic
08.2007 - 07.2012
Diploma - Medical Office Assistant
Sprott Shaw College, Surrey BC
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