Monse Rebeca Castillo
Bellflower
Summary
Knowledgeable Guest Service Representative experienced in busy locations. Driven and dedicated with focus on delivering exemplary service. Skilled at multitasking. Successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Guest Experience Specialist
HAVENN
Stanton
08.2023 - 02.2024
- Recorded guest issues efficiently, enhancing overall experience and loyalty.
- Collaborated with teams to streamline operations, resulting in increased efficiency.
- Analyzed guest feedback to identify trends and drive service enchantments.
- Enhanced guest satisfaction scores by implementing personalized service strategies, leading to noticeable improvements in repeat visits.
- Coordinated with various to streamline check-in processes, significantly reducing wait times and elevating overall guest experience.
- Provided ongoing training and support to team members, promoting a culture of excellence and ensuring consistent guest service quality.
Paraprofessional
New Town Public School District
New Town
01.2020 - 05.2023
- Supported teachers, enhancing classroom engagement and student learning outcomes.
- Assisted in lesson planning leading to improved educational experiences.
- Monitored student progress, providing feedback and fostering academic growth.
- Collaborated with educators to diverse learning needs effectively.
- Provided help to students with language barriers, Spanish to English translating.
- Maintained accurate student records and assessments, ensuring compliance with educational standards and facilitating effective communication with parents.
- Analyzed student progress data to identify areas for improvement, enabling targeted interventions and measurable academic growth.
Hotel Management
Microtel Inn & Suites By Wyndham
Minot
05.2021 - 10.2022
- Implemented streamlined check-in processes, reducing guest wait times and enhancing overall satisfaction scores.
- Analyzed guest feedback to identify areas for improvement, leading to targeted training inactivities and noticeable service enhancements.
- Developed promotional packages that attracted new clientele, resulting in increased occupancy rates during off-peak seasons.
- Coordinated with maintenance and housekeeping to ensure timely room readiness, significantly improving operational efficiency.
- Promoted a positive team culture, encouraging collaboration and open communication among staff for improved guest experiences.
Education
High School Diploma -
Somerset High School
Bellflower, CA02-2017
Skills
- Time Management
- Excellent written and verbal communication skills
- Leadership
- Critical-Thinking
- Patient and active listener
- Compliant handling
- Computer Skills: Excel, Word and Power point
- Bilingual: Spanish (intermediate)
Timeline
Guest Experience Specialist
HAVENN
08.2023 - 02.2024
Hotel Management
Microtel Inn & Suites By Wyndham
05.2021 - 10.2022
Paraprofessional
New Town Public School District
01.2020 - 05.2023
High School Diploma -
Somerset High School