Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonette Abece

Banff,AB

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Guest Experience Specialist

Rocky Mountaineer
05.2023 - 08.2023
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Clerk

Souvenir Shops
03.2021 - 08.2022
  • Stocked shelves and supplies and organized displays
  • Greeted customers and helped with customers’ needs
  • Hopped to nine different stores to get customers’ needs
  • Organized racks and shelves to maintain the visual appeal of stores
  • Demonstrated use and care of merchandise.

Food attendant

BeaverTails
01.2021 - 01.2022
  • Excellent knowledge of food preparation and presentation
  • Resticking sticks for topping
  • Making fries and poutine
  • Maintaining cleanliness
  • Handling cashiers
  • Helping customers needs

Food Attendant/Server

Brazen, Mountaineer
08.2018 - 10.2021
  • ProServe Certificates
  • Serving food/alcohol
  • Processed sales transactions using POS system.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Managed food rotation activities, promptly discarding expired items.
  • Cleaned and maintained dining area and condiment stations.

Crew Member

McDonald’s
01.2018 - 01.2021
  • Assisted with maintaining cleanliness
  • Friendly customer services
  • Cash handling but never record cash shortage
  • Took orders, prepared meals, and collected payments
  • Prepared products following restaurant, health, and safety standards and procedures
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
  • Completed milkshakes and ice cream desserts for customers

Education

2st year of Business Administration Program - Financing

SAIT
Calgary, AB
04.2024

High School Diploma -

Banff Community High School
Banff, AB
2022

Skills

  • Leadership skills
  • Led drum and lyre majorette
  • Led girl scouts camping study group
  • Time Management
  • Worked part-time while in high school
  • Organized accomplishments and daily tasks

Timeline

Guest Experience Specialist

Rocky Mountaineer
05.2023 - 08.2023

Clerk

Souvenir Shops
03.2021 - 08.2022

Food attendant

BeaverTails
01.2021 - 01.2022

Food Attendant/Server

Brazen, Mountaineer
08.2018 - 10.2021

Crew Member

McDonald’s
01.2018 - 01.2021

2st year of Business Administration Program - Financing

SAIT

High School Diploma -

Banff Community High School

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Antonette Abece