Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Monse Rebeca Castillo

Bellflower

Summary

Guest Service Representative with extensive experience in high-traffic environments. Proven ability to deliver exceptional service while effectively multitasking. Consistently meets performance objectives and supports team success.

Overview

4
4
years of professional experience

Work History

Guest Experience Specialist

HAVENN
Stanton
08.2023 - 02.2024
  • Analyzed guest feedback to identify trends and enhance service quality.
  • Streamlined operations through collaboration with teams, increasing overall efficiency.
  • Implemented personalized service strategies, boosting guest satisfaction scores and repeat visits.
  • Coordinated check-in processes, significantly reducing wait times and improving guest experience.
  • Recorded guest issues promptly to enhance loyalty and overall experience.
  • Provided training and support to team members, fostering a culture of excellence.
  • Promoted consistent guest service quality across all interactions.

Paraprofessional

New Town Public School
New Town
01.2020 - 05.2023
  • Supported teachers, enhancing classroom engagement and student learning outcomes.
  • Assisted in lesson planning leading to improved educational experiences.
  • Monitored student progress, provided feedback, and fostered academic growth.
  • Collaborated with educators to diverse learning needs effectively.
  • Provided help to students with language barriers, Spanish to English translating.
  • Maintained accurate student records and assessments, ensuring compliance with educational standards, and facilitating effective communication with parents.
  • Analyzed student progress data to identify areas for improvement, enabling targeted interventions, and measurable academic growth.

Hotel Mangement

Microtel Inn&Suites by Wyndham
Minot
05.2021 - 10.2022
  • Implemented streamlined check-in processes, reducing guest wait times and enhancing overall satisfaction scores.
  • Analyzed guest feedback to identify areas for improvement, leading to targeted training in activities and noticeable service enhancements.
  • Developed promotional packages that attracted new clientele, resulting in increased occupancy rates during off-peak seasons.
  • Coordinated with maintenance and housekeeping to ensure timely room readiness, significantly improving operational efficiency.
  • Promoted a positive team culture, encouraging collaboration and open communication among staff for improved guest experiences.

Education

High School Diploma -

Somerset High School
Bellflower, CA
02-2017

Skills

  • Time management
  • Written and verbal communication
  • Leadership skills
  • Critical thinking
  • Active listening
  • Conflict resolution
  • Microsoft Office proficiency
  • Bilingual: Spanish (intermediate)

Additional Information

Timeline

Guest Experience Specialist

HAVENN
08.2023 - 02.2024

Hotel Mangement

Microtel Inn&Suites by Wyndham
05.2021 - 10.2022

Paraprofessional

New Town Public School
01.2020 - 05.2023

High School Diploma -

Somerset High School

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Monse Rebeca Castillo