Tyler Gamble
Fair Oaks
Summary
Dynamic Guest Experience Specialist at SuiteAmerica with exceptional communication skills and a proven track record in enhancing guest satisfaction. Adept at managing complex inquiries and resolving complaints, I leverage my expertise in CRM systems to drive results and foster long-term relationships, ensuring a personalized experience for every guest.
Professional in hospitality industry with solid foundation in delivering superior guest experiences and personalized service. Reputation for building strong team camaraderie and consistently achieving high levels of guest satisfaction. Known for adaptability and reliability in dynamic environments, with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Guest Experience Specialist
SuiteAmerica
El Dorado Hills, CA
01.2022 - Current
- Serve as the primary point of contact for guests, ensuring a warm, professional, and personalized experience
- Greet guests upon arrival and assist with check-in/check-out or event registration processes
- Address guest inquiries, concerns, and complaints promptly, resolving issues to ensure satisfaction
- Coordinate special requests (VIP services, accessibility needs, celebrations, amenities)
- Liaise with internal departments (front desk, housekeeping, events, operations) to fulfill guest needs
- Maintain accurate guest records, preferences, and feedback in CRM or property management systems
- Monitor guest satisfaction levels and proactively identify opportunities to enhance the guest experience
- Handle phone, email, and in-person communications in a courteous and efficient manner
- Ensure compliance with company policies, service standards, and safety procedures
- Assist with event coordination, tours, or concierge-style services as required
- Prepare reports on guest feedback, service issues, and resolution outcomes
Realtor
HomeSmart ICARE Realty
Roseville, CA
01.2022 - Current
- Represent buyers and sellers in residential real estate transactions, guiding clients from initial consultation through closing
- Conduct comparative market analyses (CMAs) to determine accurate pricing and competitive offer strategies
- Market residential listings through MLS, online platforms, social media, professional photography, and open houses
- Negotiate purchase agreements, contingencies, inspections, and repairs to protect client interests
- Educate clients on local neighborhoods, school districts, market trends, and financing options
- Coordinate with lenders, inspectors, appraisers, attorneys, and escrow officers to ensure timely closings
- Manage multiple transactions simultaneously while maintaining compliance with state and brokerage regulations
- Build long-term client relationships resulting in repeat business and referrals
Regional Assistant Property Manager
TRI Property Management
Rocklin, CA
09.2021 - 01.2022
- Supported oversight of multi-property portfolio across multiple markets, assisting regional leadership with operational performance and compliance
- Coordinated with on-site property managers to ensure adherence to company policies, fair housing laws, and local regulations
- Analyzed financial reports, budgets, and variance reports, identifying trends and recommending corrective actions
- Assisted in development and tracking of annual budgets, rent forecasts, and expense controls for regional assets
- Monitored occupancy, leasing velocity, and delinquency, supporting strategies to improve NOI and resident retention
- Conducted property audits and site visits to evaluate operational standards, curb appeal, and customer service quality
- Supported capital improvement and renovation projects, coordinating timelines, vendors, and cost tracking
- Served as a liaison between corporate leadership, vendors, and on-site teams to ensure consistent communication
- Assisted with vendor contract management, invoice review, and service performance evaluations
- Provided training and guidance to on-site teams on leasing, reporting, and operational best practices
- Supported lease administration, renewals, and compliance documentation across the region
- Helped implement regional policies, procedures, and process improvements to increase efficiency and consistency
- Responded to escalated resident concerns and assisted with dispute resolution as needed
- Maintained accurate records and reporting using property management software (Yardi, AppFolio)
Account Manager
SuiteAmerica
El Dorado Hills, CA
07.2021 - 09.2021
- Managed a portfolio of corporate housing accounts, serving relocating employees, HR teams, and mobility managers with end-to-end housing solutions
- Built and maintained long-term client relationships, resulting in increased contract renewals and account growth
- Acted as primary point of contact for corporate clients, ensuring timely communication and issue resolution
- Conducted regular account reviews to assess client needs, service performance, and expansion opportunities
- Coordinated property selection, availability, and placement based on client requirements, budgets, and timelines
- Partnered with property owners, landlords, and internal operations teams to secure housing inventory
- Oversaw move-in/move-out processes, lease compliance, and service quality standards
- Ensured housing solutions met corporate policies, local regulations, and internal guidelines
Customer Relations Management
Progressive Insurance
Rancho Cordova, CA
02.2017 - 07.2020
- Managed customer relationship management (CRM) systems to track interactions, policy updates, and follow-ups, ensuring accurate and timely customer records
- Analyzed customer data and interaction history to improve retention strategies and personalize customer communications
- Supported customer lifecycle management by coordinating policy inquiries, renewals, billing issues, and service requests
- Collaborated cross-functionally with sales, claims, underwriting, and service teams to resolve complex customer issues efficiently
- Monitored and reported on customer engagement metrics, identifying trends to improve service quality and operational efficiency
- Maintained data integrity and compliance with insurance regulations, internal policies, and privacy standards
- Streamlined CRM workflows to reduce response times and improve first-contact resolution
- Provided insights and recommendations based on customer behavior and feedback to enhance customer experience initiatives
- Assisted in CRM system enhancements, testing updates, and training team members on best practices
- Consistently met or exceeded KPIs related to customer satisfaction, retention, and service-level agreements
Customer Service Escalations Specialist
Verizon Wireless
Rancho Cordova, CA
05.2015 - 01.2017
- Resolved high-priority customer escalations with 95%+ satisfaction, turning negative experiences into loyalty-building interactions.
- Diagnosed and resolved complex account, billing, and technical issues, reducing repeat escalations
- Served as the primary point of contact for dissatisfied customers, restoring trust and preventing churn.
- Partnered with cross-functional teams to expedite solutions.
- Documented detailed escalation cases and contributed insights to improve internal processes and knowledge base.
- Educated customers on products, services, and policies, empowering self-service and reducing future escalations.
- Analyzed escalation trends and recommended process improvements, enhancing overall customer experience.
- Mentored junior representatives on handling challenging cases, fostering stronger team performance.
Independent Wine Consultant
Wine Shop at Home
Sacramento, CA
10.2014 - 05.2015
- Advised clients on wine selections tailored to taste preferences, occasions, and budgets, resulting in a personalized and memorable buying experience.
- Built and maintained a loyal client base through relationship management, follow-ups, and curated wine recommendations.
- Conducted in-home tastings, providing education on varietals, regions, and food pairings to enhance customer engagement and product knowledge.
- Achieved sales targets through strategic upselling, seasonal promotions, and custom wine packages, increasing overall revenue.
- Developed and implemented marketing strategies, including social media campaigns, email newsletters, and referral programs to expand clientele.
- Managed inventory, orders, and supplier communications to ensure timely product availability and customer satisfaction.
- Stayed current with wine trends, vintages, and industry developments to provide expert guidance and maintain credibility.
- Organized events and wine tasting experiences to promote brand awareness and foster community connections.
Store Manager
CVS Pharmacy
Auburn, CA
04.2008 - 05.2015
Store Operations & Management
- Directed daily operations of a high-volume CVS Pharmacy store, overseeing inventory management, merchandising, and staffing to maximize efficiency and profitability.
- Developed and implemented operational strategies, resulting in an increase in sales and improved store performance metrics.
- Maintained compliance with corporate policies, state regulations, and FDA/pharmacy laws to ensure safe and secure operations.
- Led, coached, and motivated a team of 25 employees, fostering a culture of accountability, customer service excellence, and professional growth.
- Conducted performance evaluations, training, and scheduling to optimize team productivity and reduce turnover.
- Mentored pharmacy and retail staff, improving customer service scores.
- Delivered exceptional customer service by resolving complaints efficiently and implementing programs to enhance patient and customer satisfaction.
- Monitored sales trends and implemented promotional initiatives, increasing revenue and meeting or exceeding corporate targets.
- Partnered with pharmacy staff to ensure accurate prescription fulfillment and patient counseling, reinforcing trust and compliance.
- Managed inventory levels, reducing waste and shrinkage while ensuring product availability for customers.
- Oversaw budgeting, cash management, and financial reporting to achieve profitability goals.
- Implemented loss-prevention strategies, reducing inventory discrepancies.
- Ensured adherence to all federal and state pharmacy regulations, including HIPAA and DEA guidelines.
- Maintained a safe and compliant work environment, conducting regular audits and inspections.
- Led initiatives to improve store safety and sanitation, aligning with corporate and health standards.
Store Manager
Avenue
El Cerrito, CA
10.2007 - 04.2008
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, reducing shrinkage through effective stock management strategies.
- Trained and mentored staff, fostering a culture of teamwork and high performance.
- Implemented promotional strategies that increased foot traffic and boosted sales revenue.
Supervisor
Old Navy
Citrus Heights, CA
01.2007 - 10.2007
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Streamlined workflows to optimize productivity and reduce process bottlenecks.
- Conducted performance evaluations, providing constructive feedback for employee development.
Bookkeeper
Sams Club
Citrus Heights, CA
02.2005 - 01.2007
- Managed accounts payable and receivable processes for timely financial reporting
- Reconciled bank statements to ensure accuracy of financial records
- Streamlined invoice processing procedures, enhancing efficiency and reducing errors
- Led month-end closing activities, ensuring compliance with accounting standards
Education
CA DRE License -
Real Estate Express
Sacramento, CA12-2022
Associate of Science - Biological Sciences
Sierra College
Rocklin, CA05-2007
Associate of Science - Natural Sciences
Sierra College
Rocklin, CA05-2007
Associate of Arts - Liberal Arts
Sierra College
Rocklin, CA05-2007
High School Diploma -
Bella Vista High School
Fair Oaks, CA06-2002
Skills
- Exceptional communication
- Store Management
- Inventory Management
- Store Operations
- Customer Service
- Cashiering
- Retail Sales
- Time Management
- Visual Merchandising
- Loss Prevention
- Driving Results
- Training and succession plannng
- Data Entry
- Microsoft Office
- Guest relations
- Complaint handling
- Feedback collection
- Real Estate
- Fair Housing
- Working with Tenants
Timeline
Guest Experience Specialist
SuiteAmerica
01.2022 - Current
Realtor
HomeSmart ICARE Realty
01.2022 - Current
Regional Assistant Property Manager
TRI Property Management
09.2021 - 01.2022
Account Manager
SuiteAmerica
07.2021 - 09.2021
Customer Relations Management
Progressive Insurance
02.2017 - 07.2020
Customer Service Escalations Specialist
Verizon Wireless
05.2015 - 01.2017
Independent Wine Consultant
Wine Shop at Home
10.2014 - 05.2015
Store Manager
CVS Pharmacy
04.2008 - 05.2015
Store Manager
Avenue
10.2007 - 04.2008
Supervisor
Old Navy
01.2007 - 10.2007
Bookkeeper
Sams Club
02.2005 - 01.2007
CA DRE License -
Real Estate Express
Associate of Science - Biological Sciences
Sierra College
Associate of Science - Natural Sciences
Sierra College
Associate of Arts - Liberal Arts
Sierra College
High School Diploma -
Bella Vista High School