Monique Guild
Mallorytown
Summary
I am a dynamic individual with many years of hands-on experience in human services with a proven proficiency for interviewing and assessment of client needs. Also proven proficiency in client advocacy and supportive counseling . Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions to agency values with a demonstrated client centered approach.
Overview
30
30
years of professional experience
Work History
PAR (Partner Assault Response) Partner Contact
Lanark Leeds and Grenville Mental Health & Addictions
01.2024 - Current
- Contact current partners and victims of domestic violence to discuss and review safety issues, create safety plans, provide support, advocacy and referrals to community resources
Ontario Works Case Manager
United Counties of Leeds and Grenville
01.2006 - 01.2016
- Assess families/individuals for initial and ongoing eligibility as defined by Ontario Works Legislation and local policies defined by the United Counties
- Meet individually with clients/families, supporting success and providing information/education to empower themselves to achieve short and long-term goals
- Negotiating and scheduling participation meetings and file updates
- Develop, negotiate and monitor client’s participation requirements and service plan
- Developed individualized care plans for improved client outcomes.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Coordinated services with other agencies, community-based organizations, to assist client in all aspects of achievement
Eligibility Review Officer
United Counties of Leeds and Grenville
01.2000 - 01.2006
- Review/screen and investigate incoming eligibility concerns from the community, Case managers and provincial complaint hotline
- Investigate complaints within the legislative guidelines and regulatory standards including maintaining and respecting confidentiality of individuals as per MFIPPA
- Create reports, gather information and prepare briefs for United Counties’ court committee and/or law enforcement
Program Developer
Consumer Health Advocacy Rights Movement
01.1996 - 01.1999
- Worked independently to successfully establish a mental health advocacy outreach program throughout Leeds and Grenville
- Provided individual and group counselling and ongoing support
- Prepared submissions, attended and advocated for clients at Social Benefits Tribunals
Addiction Assessment Worker Assistant
Tri-County Addiction Services
01.1995 - 01.1996
- Completed addiction assessments and assisted senior counsellor in referrals, counselling and ongoing support
- Researched addiction issues and treatment options
- General administrative duties
Rehabilitation Counsellor
Family Focus
01.1995 - 01.1996
- Family and individual counselling, facilitated support groups, intakes, assessments and referrals to local community services and resources
Education
Trauma informed Care -
Albert Health Services
The Foundations of Brain Injury for Health Care Providers -
Brain Injury Canada
The Addicted Brain - Addiction/Substance Abuse
Emory University
VAW Course Certificates -
OAITH (Ontario Association of Interval & Transition House)
Rehabilitation Counsellor Diploma -
St. Lawrence College
Skills
- Client relationship management
- Conflict resolution
- Creative and critical thinking
- Interpersonal communication
- Excellent communication
- Building trust and relationships
Timeline
PAR (Partner Assault Response) Partner Contact
Lanark Leeds and Grenville Mental Health & Addictions
01.2024 - Current
Ontario Works Case Manager
United Counties of Leeds and Grenville
01.2006 - 01.2016
Eligibility Review Officer
United Counties of Leeds and Grenville
01.2000 - 01.2006
Program Developer
Consumer Health Advocacy Rights Movement
01.1996 - 01.1999
Addiction Assessment Worker Assistant
Tri-County Addiction Services
01.1995 - 01.1996
Rehabilitation Counsellor
Family Focus
01.1995 - 01.1996
Trauma informed Care -
Albert Health Services
The Foundations of Brain Injury for Health Care Providers -
Brain Injury Canada
The Addicted Brain - Addiction/Substance Abuse
Emory University
VAW Course Certificates -
OAITH (Ontario Association of Interval & Transition House)
Rehabilitation Counsellor Diploma -
St. Lawrence College
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