Amber Tennyson
Mallorytown
Summary
Seeking an Ambulance Communication Officer position to leverage strong organizational and communication skills in supporting the Kingston Central Ambulance Communication Centre. Eager to contribute to the smooth operation of logistical operations by effectively managing multiple tasks in high-pressure environments. Dedicated to providing exceptional service and ensuring timely, efficient operations while maintaining attention to detail and staying calm under pressure. Committed to learning quickly and thriving in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front End, Home Decor and Paint Manager
Rona+ Kingston
12.2020 - Current
- Team Supervision and Coordination: Oversee daily operations, set performance standards, and ensure all employees follow company policy and are meeting expectations. Supervise work of all employees and set standards of work based on company standards
- Problem Resolution: Handle and resolve operational issues efficiently, ensuring minimal disruption to services and maintaining customer satisfaction
- Staff Recruitment and Training: Assisted in recruitment, onboarding, and training of new staff and support staff, ensuring they are equipped with the knowledge and skills needed for success
- Scheduling and Resource Management: Manage staff schedules, ensuring adequate coverage while staying within labor budgets and handling time-off requests
- Employee Coaching and Performance Management: Provide continuous feedback, motivation, and support to staff, addressing performance issues and taking corrective actions as necessary to support team members' professional growth and ensure high performance, helping employees meet both individual and team goals
- Operational Compliance: Ensure adherence to safety protocols, procedures, and loss prevention for smooth and compliant operations
- Reporting and Documentation: Prepare and manage operational reports, including performance tracking, and other administrative tasks to ensure accurate record-keeping
- Payroll and Financial Reporting: Process payroll and assist with financial reports related to staffing and operational costs, ensuring accuracy and timeliness
Chef
L'Amour Catering and Cakes
06.2013 - Current
- Staff Leadership and Training: Lead and train catering staff, ensuring team members are well-equipped to handle operational tasks and customer needs
- Provide continuous guidance to help them develop the necessary skills for the role
- Staff Scheduling and Resource Allocation: Effectively schedule catering staff based on workload, skills, and shift requirements to ensure optimal coverage and efficiency during the event
- Payroll and Administrative Tasks: Oversee payroll processes for catering staff ensuring accurate and timely completion of all financial documentation related to staffing
- Service Customization and Client Needs: Assess customer needs, ensuring services are customized to meet specific requests and operational requirements, while maintaining high standards of service
- Efficiency in Task Management: Ensure dishes are executed according to established procedures and within designated time frames, minimizing delays and resource waste
- Task Delegation and Operational Cleanliness: Efficiently delegate tasks to ensure all operational aspects, such as cleaning, serving, and food preparation are completed promptly
- Ensure the work environment remains organized and compliant with food safety protocols
Head Cashier
Rona/ Lowes Kingston
12.2020 - 05.2022
- Mentorship and Skill Development: Mentor and train new hires, ensuring they understand key aspects of the role, including cash transactions, customer service, returns, accounts and credit applications
- Task Delegation and Follow-up: Develop and delegate daily tasks to ensure the team meets operational goals, and follow up regularly to ensure timely and accurate completion
- Cash Office and Financial Oversight: Manage financial procedures such as preparing deposits, balancing registers, and overseeing related cash flow aspects within front end operations
- Customer Issue Resolution: Use in-depth system knowledge to resolve customer issues, answer inquiries, and provide solutions in a professional, courteous manner, maintaining high levels of customer satisfaction
- Cash Management and Financial Procedures: Perform opening and closing procedures for operational systems, ensuring accurate financial transactions, and reconciling dispatch-related finances where necessary
- Team Supervision and Guidance: Monitor, encourage, and guide dispatch teams to ensure timely and effective communication and coordination of services, while adhering to company standards and protocols
Education
Culinary Management Cook Co-op Apprenticeship Diploma -
St. Lawrence College
Kingston, ON05.2020
Skills
- Exceptional Interpersonal Skills
- Quick Decision-Making Under Pressure
- Strong Attention to Detail
- Excellent Organizational Skills
- Team Collaboration and Coordination
- Problem-Solving and Analytical Thinking
- Adaptability
- Geographical Knowledge
Certification
- St. John Ambulance Standard First Aid- CPR C- AED Certification
- Wilkens Joint Health & Safety Committee Certification
Timeline
Front End, Home Decor and Paint Manager
Rona+ Kingston
12.2020 - Current
Head Cashier
Rona/ Lowes Kingston
12.2020 - 05.2022
Chef
L'Amour Catering and Cakes
06.2013 - Current
Culinary Management Cook Co-op Apprenticeship Diploma -
St. Lawrence College
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