MONICA FERRER
Saint Jerome
Summary
Results-driven food service professional with a passion for providing exceptional customer service and creating unique and delicious dishes. Proven ability to lead and manage diverse teams to maximize efficiency and profits.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
A&W Restaurant
07.2023 - Current
- Overseeing operations and workers during scheduled shifts
- Provide a legendary customer service and ensure food quality for operational excellence
- Managing complaints, resolve issues managing cash at the end of a shift
- Making staffs schedule and Key Responsibility Area
- Sending daily, weekly and monthly Business Summary reports
- Month - End inventory report tracking files
- Provides consistency in ordering and adjustment of food supply/stocks orders upon business needs in daily basis
- Manage delivery orders to ensure all orders will be deliver right on time
Restaurant Supervisor
Jamie's Pizzeria - Apparel Group Qatar WLL
06.2021 - 06.2023
- Responsible for associate development, merchandising, inventory control, safety and loss prevention in order to promote sales and meet profit goals.
- Sense of fun, be customer-oriented, foster and maintain a positive work environment
- Managing complaints, resolve issues managing cash at the end of a shift
- Coordinates regularly with the Operations Manager for any changes or improvements.
- Making staffs schedule and Key Responsibility Area
- Month - End inventory report tracking files
- Manage delivery orders to ensure all orders will be deliver right on time
U1-Associate Customer Support - Contractual
Customer Philippines (a Tech Mahindra Ltd. Company)
08.2020 - 12.2020
- Help customers with complaints and questions
- Provide information about products and services
- Answering phone calls emails and walking customers through Basic troubleshooting or set up process
- Providing helpful solutions to their problems
- Listening to customer needs or issues
Waitress
M.H. Alshaya LLC
07.2018 - 06.2020
- Provide excellent customer service and showcase salesmanship
- Advise customers about the restaurant best-sellers
- Welcoming and greeting the guest with enthusiasm and smile
- Taking orders correctly and accurately.
Waitress
Texas Roadhouse - Mirdif City Centre M.H. Alshaya LLC
10.2014 - 06.2018
- Provide excellent customer service and showcase salesmanship
- Advise customers about the restaurant best-sellers
- Welcoming and greeting the guest with enthusiasm and smile
- Taking orders correctly
Crew Member/Cashier
Burger King Restaurant - First Food Services L.L.C.
09.2012 - 09.2014
- Provide excellent customer service and showcase salesmanship
- Giving the advantage and benefits of the product being handled
- Advise customers about the restaurant best-sellers
- Welcoming and greeting the guest with enthusiasm and smile
- Doing transactions and giving change accurately
- Taking orders correctly
Sales Associate
Ferris Trading and General Merchandise
06.2011 - 07.2011
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
Brand Ambassador – Project-Based Contract
Demo Power Philippines, Inc.
02.2011 - 04.2011
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Pro-actively drives business through focusing on the customer at the core of all decisions
- Increase brand awareness and sales
- Superior product knowledge
Education
Bachelor of Science - Hospitality Management
AMA University
Bachelor of Science - Hotel and Restaurant Management
STI College
Bachelor of Science - Office Administration
Philippine Christian University
Philippines08-2024
Skills
- Leadership and Management
- Quality assurance understanding
- Staff Supervision and Coaching
- Computer Literacy
- Providing legendary customer service
- English and French Language
LANGUAGES
English - Fluent Intermediate
French - Basic to Fair
Training
- Italianni’s Restaurant,02/09/10, Quezon City, Philippines, Restaurant Tour and Seminar
- Burger King Restaurant ( First Food Services LLC ),09/23/12, Dubai, United Arab Emirates, Basic Food Hygiene Training Course
- Business Management Basic Course Date awarded: January3,2020 United Arab Emirates, Abu Dhabi Certificate No:302-118
- Microsoft Excel Advanced Course Date awarded: March6,2020 United Arab Emirates, Abu Dhabi Certificate No:384-227
- HR and Admin Basic Course Date awarded: March6,2020 United Arab Emirates, Abu Dhabi Certificate No:384-164
Timeline
Food Service Supervisor
A&W Restaurant
07.2023 - Current
Restaurant Supervisor
Jamie's Pizzeria - Apparel Group Qatar WLL
06.2021 - 06.2023
U1-Associate Customer Support - Contractual
Customer Philippines (a Tech Mahindra Ltd. Company)
08.2020 - 12.2020
Waitress
M.H. Alshaya LLC
07.2018 - 06.2020
Waitress
Texas Roadhouse - Mirdif City Centre M.H. Alshaya LLC
10.2014 - 06.2018
Crew Member/Cashier
Burger King Restaurant - First Food Services L.L.C.
09.2012 - 09.2014
Sales Associate
Ferris Trading and General Merchandise
06.2011 - 07.2011
Brand Ambassador – Project-Based Contract
Demo Power Philippines, Inc.
02.2011 - 04.2011
Bachelor of Science - Hotel and Restaurant Management
STI College
Bachelor of Science - Hospitality Management
AMA University
Bachelor of Science - Office Administration
Philippine Christian University
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