Neil Agbayani
CHESTERMERE,AB
Summary
Results-driven food service supervisor with proven leadership in team training, operational efficiency, and customer service. Committed to enhancing guest satisfaction and optimizing processes within fast-paced environments.
Overview
23
23
years of professional experience
Work History
Food Service Supervisor
Azan Traiding Ltd Dominos Pizza
Chestermere, Alberta
10.2022 - Current
- Supervised daily operations of food service staff and kitchen activities.
- Trained new employees on food safety and service standards.
- Coordinated inventory management, ensuring stock levels met daily needs.
- Oversaw quality control for food preparation and presentation standards.
- Managed customer service interactions to enhance guest satisfaction.
- Implemented health and safety regulations within the food service environment.
- Scheduled staff shifts to optimize coverage during peak hours.
- Monitored equipment maintenance to ensure operational efficiency in the kitchen.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Ordered necessary supplies from approved vendors to maintain adequate stock levels.
- Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Provided direction to staff on proper preparation techniques for menu items.
- Performed continuous evaluations of employee performance and service levels.
- Purchased food and supplies according to department needs.
- Coordinated special events such as banquets or catering requests according to customer specifications.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Delivered food prep training so that employees could effectively feed staff personnel.
- Analyzed operational reports to determine trends related to labor costs or customer satisfaction ratings.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Worked closely with management team to develop promotional campaigns or other marketing efforts aimed at increasing sales volumes.
- Developed menus that met nutritional requirements while staying within budget guidelines.
- Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.
- Implemented strategies designed to increase profitability through cost savings initiatives or improved efficiency measures.
- Conducted weekly training sessions with staff members on food safety practices and standards.
- Managed financial aspects such as tracking expenses, calculating costs per meal served.
- Reviewed daily task list with employees and assigned tasks for completion.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Monitored actions of staff and customers to uphold health and safety standards.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Rotated and replenished products in display cases.
- Adhered to company food, safety, quality and sanitation policies.
- Served customers by phone to take orders and answer product or service questions.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Implemented cost control measures to reduce expenses and increase profitability.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
Housekeeping Supervisor
OPA Company
Santa Ana, Cagayan Philippines
02.2016 - 08.2022
- Supervised daily housekeeping operations to maintain cleanliness standards.
- Trained and mentored staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and common areas for quality assurance.
- Coordinated inventory management for cleaning supplies and equipment maintenance.
- Developed schedules to optimize staff assignments and ensure efficient workflow.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Implemented new cleaning procedures to enhance operational efficiency and effectiveness.
- Collaborated with other departments to support overall hotel cleanliness initiatives.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Shift Manager
KFC Hiflyer Canada
Calgary, Alberta
05.2012 - 12.2015
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members in customer service and food safety practices.
- Managed inventory levels to maintain stock availability for peak hours.
- Enforced health and safety regulations across all kitchen and dining areas.
- Scheduled staff shifts to optimize labor resources during busy periods.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Conducted performance evaluations to support employee development and improvement.
- Implemented training programs to enhance team skills and operational efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
Food Counter Attendant
Wendy's Canada
Edmonton, Alberta
11.2008 - 01.2015
- Prepared and assembled food orders according to customer specifications.
- Maintained cleanliness and organization of the counter and kitchen area.
- Assisted customers with menu selections and provided recommendations.
- Operated cash register and processed customer transactions efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure timely order delivery.
- Followed food safety guidelines to maintain product quality and hygiene.
- Handled customer inquiries and resolved issues in a professional manner.
- Served food items such as fries, burgers quickly in a friendly manner according to company standards.
- Greeted customers and provided assistance with menu selections.
- Cleaned and sanitized kitchen equipment according to health regulations.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Kept accurate records of sales transactions including cash register receipts and credit card charges.
- Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
- Checked quality of ingredients before use to guarantee freshness of products served to customers.
- Followed all safety guidelines when handling hot foods or sharp objects.
- Assisted in food preparation tasks such as setting up ingredients for cooks.
- Stocked shelves with food items, beverages, condiments, cutlery, utensils.
- Delivered top quality customer service while managing multiple tasks.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
- Verified order accuracy and delivered to guests on-time to promote great service.
- Offered information regarding sale promotions and new products.
Food Counter Attendant
Wok Box Cuisine
Calgary, Alberta
01.2012 - 01.2013
- Prepared and assembled food orders according to customer specifications.
- Maintained cleanliness and organization of the counter and kitchen area.
- Assisted customers with menu selections and provided recommendations.
- Operated cash register and processed customer transactions efficiently.
- Monitored inventory levels and restocked supplies as needed.
- Collaborated with team members to ensure timely order delivery.
- Followed food safety guidelines to maintain product quality and hygiene.
- Handled customer inquiries and resolved issues in a professional manner.
- Served food items such as fries, burgers quickly in a friendly manner according to company standards.
- Greeted customers and provided assistance with menu selections.
- Cleaned and sanitized kitchen equipment according to health regulations.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Kept accurate records of sales transactions including cash register receipts and credit card charges.
- Handled complaints from customers professionally while maintaining positive attitude towards guests at all times.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Performed opening and closing duties such as cleaning work surfaces, restocking supplies.
- Checked quality of ingredients before use to guarantee freshness of products served to customers.
- Followed all safety guidelines when handling hot foods or sharp objects.
Banquet Captain
Easter Hawaii Resort
Santa Ana, Cagayan Philippines
01.2006 - 10.2008
- Supervised banquet staff to ensure smooth event operations.
- Coordinated setup and teardown of banquet facilities and equipment.
- Managed food and beverage service during high-profile events.
- Trained new team members on service standards and procedures.
- Communicated with clients to understand event requirements and preferences.
- Ensured compliance with health and safety regulations in service areas.
- Collaborated with kitchen staff to maintain quality food presentation.
- Resolved guest inquiries and concerns promptly during events.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Organized banquet staff to ensure efficient service of guests.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Collaborated closely with catering managers on upcoming events and their needs.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Developed strong relationships with vendors to ensure prompt delivery of supplies.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coordinated with food and beverage team on menu selections and serving times.
Shift Supervisor
Pizza Hut
Makati , Philippines
09.2005 - 07.2006
- Supervised daily operations to ensure team efficiency and productivity.
- Trained new staff on safety protocols and operational procedures.
- Coordinated shift schedules to optimize workforce coverage and resource allocation.
- Monitored inventory levels and managed supplies for smooth operations.
- Enforced compliance with safety regulations and company policies on the floor.
- Resolved employee conflicts and fostered a positive team environment.
- Conducted performance evaluations to provide feedback and support development.
- Implemented process improvements to enhance workflow efficiency across shifts.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
Banquet Sales Coordinator
Max's Restaurant
Makati, Philippines
01.2005 - 07.2005
- Coordinated banquet events by collaborating with clients and vendors.
- Managed event logistics, including setup and breakdown of venues.
- Developed customized proposals reflecting client needs and preferences.
- Communicated effectively with culinary teams to ensure menu accuracy.
- Scheduled staff assignments to align with event requirements.
- Assisted clients with venue selection and layout planning for events.
- Handled client inquiries promptly, providing exceptional service at all times.
- Maintained detailed records of bookings and client interactions for reference.
- Ensured compliance with health codes, safety standards and other applicable regulations when executing events.
- Assisted in the coordination of menu selection, décor, entertainment and other arrangements for special events.
- Analyzed competitor activities, pricing strategies, market trends and other data to identify new opportunities for growth.
- Created detailed event orders to be shared with all departments prior to the event start date.
- Monitored changes in industry regulations related to banquet sales operations and implemented necessary adjustments.
- Analyzed customer feedback collected after completion of each event in order to improve future services offered by the organization.
- Organized promotional materials such as brochures, flyers or videos related to banquets services.
- Participated in networking events to build relationships with current and prospective clients.
Front Desk Supervisor
Hotel Aparri
Aparri Cagayan, Philippines
12.2002 - 12.2004
- Supervised front desk operations, ensuring efficient guest check-in and check-out processes.
- Trained and mentored front desk staff on customer service best practices.
- Resolved guest inquiries and complaints to enhance overall satisfaction.
- Coordinated room assignments and managed occupancy levels effectively.
- Implemented hotel policies to maintain a secure and welcoming environment.
- Monitored daily operations, addressing issues to maintain service standards.
- Collaborated with housekeeping and maintenance teams for seamless service delivery.
- Managed billing processes and ensured accurate transaction handling at the front desk.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Worked with room service, housekeeping, maintenance, and security to meet all guest needs.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Created weekly schedules for front desk staff according to business needs.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Balanced hotel accounts at end of each shift.
- Conducted regular performance evaluations of front desk staff members.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
Education
Bachelor of Science - Hotel And Restaurant Management
Cagayan State University
Gonzaga Cagayan Philppines03-2003
Skills
- Staff training
- Food safety
- Inventory management
- Quality control
- Customer service
- Event coordination
- Time management
- Health regulations
- Cost control
- Problem solving
- Team leadership
- Conflict resolution
- Effective communication
- Performance evaluation
- Trend analysis
- Menu development
- Wine pairing
- Menu planning
- Recipe creation
- Employee scheduling
- Cooking techniques
- Schedule coordination
- Staff recruitment
- Food presentation
- Staff leadership
- Promotions management
- Employee development
- Table setting
- Quality assurance policies
- Sanitation standards
- Hygiene practices
- Ordering supplies
- Food safety compliance
- Staff supervision
- Catering management
- Schedule management
Timeline
Food Service Supervisor
Azan Traiding Ltd Dominos Pizza
10.2022 - Current
Housekeeping Supervisor
OPA Company
02.2016 - 08.2022
Shift Manager
KFC Hiflyer Canada
05.2012 - 12.2015
Food Counter Attendant
Wok Box Cuisine
01.2012 - 01.2013
Food Counter Attendant
Wendy's Canada
11.2008 - 01.2015
Banquet Captain
Easter Hawaii Resort
01.2006 - 10.2008
Shift Supervisor
Pizza Hut
09.2005 - 07.2006
Banquet Sales Coordinator
Max's Restaurant
01.2005 - 07.2005
Front Desk Supervisor
Hotel Aparri
12.2002 - 12.2004
Bachelor of Science - Hotel And Restaurant Management
Cagayan State University