Monica Carrillo

Carls Jr.

10.2022 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between employees to maintain positive and productive work environments.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Trained new hires in food handling and safety protocols to boost knowledge and performance.