Monica Carrillo
Fullerton
Summary
Shift Leader at Carls Jr. with a proven track record in team leadership and cash handling. Expert in conflict resolution and problem-solving, fostering a positive work environment. Successfully trained new hires in safety protocols, enhancing team performance and customer satisfaction. Committed to maintaining high standards and efficient operations.
Overview
3
3
years of professional experience
Work History
Shift Leader
Carls Jr.
10.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Associate of Science - Architecture
Fullerton College
Fullerton, CA05-2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Conflict resolution
- Reliable
Accomplishments
- Supervised team of 5 staff members while on my shift.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Carls Jr.
10.2022 - Current
Associate of Science - Architecture
Fullerton College
Similar Profiles
Elizabeth McDanielElizabeth McDaniel
Shift Leader at Carls JrShift Leader at Carls Jr
Michele WaterburyMichele Waterbury
Shift Manager at Carls Jr.Shift Manager at Carls Jr.
Cesar SumanoCesar Sumano
General Manager at Carls JrGeneral Manager at Carls Jr
Kathy ValladaresKathy Valladares
Associate Director at AT&TAssociate Director at AT&T
Serena EricksonSerena Erickson
Bingo Runner at Blue Devils Bingo SuisunBingo Runner at Blue Devils Bingo Suisun