Monami Saha
Toronto,ON
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server Team Lead
The Rabbit Hole
Toronto
08.2021 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Managed opening and closing duties to facilitate restaurant operations.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Organized weekly team building activities designed to foster collaboration among servers.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Server
Kost-Bisha Hotel
Toronto
07.2022 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Facilities and Fitness Centre Supervisor
Ryerson University
Toronto
09.2020 - 08.2021
- Conducted one-on-one consultations with clients to assess their physical condition and recommend suitable exercises.
- Prepared budget estimates for different projects related to fitness activities.
- Performed administrative duties such as scheduling appointments, preparing reports and maintaining records of attendance and progress of participants in fitness programs.
- Assisted with marketing activities related to fitness products or services offered by the organization.
- Ensured compliance with health codes, safety rules and emergency procedures within the facility.
Hostess/PDR Liaison
Oliver & Bonacini Hospitality
Toronto
04.2018 - 09.2020
- Greeted guests upon arrival and provided them with menus.
- Managed dining room layout to maximize efficiency of staff members.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed client inquiries regarding private dining options, pricing, availability.
- Analyzed customer feedback data to improve service delivery processes.
- Conducted market research to identify target customers and trends in the industry.
- Acted as a liaison to guests, colleagues and management to ensure positive dining experience
Education
Bachelor of Business Administration and Management - Marketing with Finance Minor
Toronto Metropolitan University
Toronto06-2023
Skills
- Leadership and management
- Strong work ethic
- Product Knowledge
- Excellent Oral And Written Communication
- Effective Communication
- Problem-Solving
- Analytical Thinking
- Teamwork And Collaboration
Certification
- 03/2021, Standard First Aid and CPR/AED Level C (Blended)
- 05/2020, McGill Personal Finance Essentials
- 06/2020, Smart Serve
- 03/2013, BacOff Food Safety Hygiene Training, & Consulting Certification Program
Accomplishments
- March 2021 - Women in Tech Sales
- June 2017 - Lieutenant Governor's Community Award
- June 2017 - OSSD Completion
- June 2016 - Honour Roll
- November 2012 - Junior Achievement Economics for Success
References
References available upon request.
Timeline
Server
Kost-Bisha Hotel
07.2022 - 01.2023
Server Team Lead
The Rabbit Hole
08.2021 - Current
Facilities and Fitness Centre Supervisor
Ryerson University
09.2020 - 08.2021
Hostess/PDR Liaison
Oliver & Bonacini Hospitality
04.2018 - 09.2020
Bachelor of Business Administration and Management - Marketing with Finance Minor
Toronto Metropolitan University