Arnulfo Gonzalez
Anaheim
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
18
18
years of professional experience
Work History
Server Team Lead
All That Barbecue
04.2019 - Current
- Buss and reset tables to keep dining room and work areas clean.
- Print dining checks with total due, collected payment and offered receipts to complete transactions.
- Resolve guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Customer Service Representative
United Health Group
09.2015 - 02.2020
- Provide accurate and appropriate information in response to members FSA,HRA and Dependent Day Care claim inquires in a timely manner.
- Process premium payments for Cobra, LOA and Retiree members.
- Educate and enroll members into Healthcare, Dental, and Vision plans.
- Build strong client relations by implementing, advising and supporting small business groups with COBRA, Reimbursement and Pre-Tax Premium services.
- Guarantee positive customer experiences and resolve customer complaints.
- Explained features, disadvantages and advantages of Healthcare policies to promote insurance sales.
Forklift Operator
Lake Shore Learning Materials
04.2009 - 09.2013
- Unload/load containers using sit-down forklift and pallet jacks when necessary.
- Located proper slots on storage racks and set pallets in place with forklift.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Pick orders using stand up forklift.
- Completed daily cycle counts and assisted with monthly audits.
Customer Service Representative
Lowe's Home Improvement
03.2008 - 02.2009
- Greet customers entering store to ascertain what each customer wants or needs.
- Describe product to customers and accurately explained details and care of merchandise.
- Resolve all customer complaints in a professional manner while prioritizing customer satisfaction.
- Pick orders using stand up forklift and sit down forklift when needed.
- Assist receiving department with unloading merchandise off containers using forklift/pallet jack.
Education
General Education -
Magnolia High School
Anaheim12.2007
Skills
- Restaurant operations management
- Complaint resolution
- Production leadership
- Customer interaction
Languages
Spanish
Native or Bilingual
Timeline
Server Team Lead
All That Barbecue
04.2019 - Current
Customer Service Representative
United Health Group
09.2015 - 02.2020
Forklift Operator
Lake Shore Learning Materials
04.2009 - 09.2013
Customer Service Representative
Lowe's Home Improvement
03.2008 - 02.2009
General Education -
Magnolia High School