Jasmine Cofield
La Habra
Summary
People-focused leader with 8+ years of experience in customer service, team development, and conflict resolution. Known for building lasting relationships, mentoring team members, and creating positive experiences through empathy, communication, and problem-solving. Eager to leverage these strengths to support student achievement and success.
Overview
13
13
years of professional experience
Work History
Server Team Lead
Story Whittier
Whittier
03.2021 - Current
- Handled guest concerns with professionalism and efficiency, ensuring positive outcomes and guest satisfaction.
- Built and maintained strong relationships with guests, fostering a welcoming and supportive experience.
- Assisted management with floor operations and team coordination, facilitating effective problem resolution.
- Manage multiple priorities while maintaining attention to detail in a high-volume environment.
• Consistently
Server Team Lead
BJ's Restaurant & Brewhouse
Anaheim
05.2015 - 09.2022
- Delivered outstanding service to hundreds of guests weekly in a fast-paced environment.
- Collaborated with team members to ensure operational efficiency and guest satisfaction.
- Worked with team members to streamline operations, improving guest satisfaction and service flow.
- Resolved guest inquiries and complaints promptly, ensuring customer satisfaction.
Lead Server
Eastside Senior Living
Yorba Linda
02.2013 - 11.2016
- Provided compassionate service and support to residents and families.
- Built meaningful relationships while ensuring residents' needs were met
- Demonstrated patience, communication, and strong organizational skills.
- Assisted with onboarding and training of new staff members.
Education
High School Diploma -
Brea Olinda
Brea06-2008
Some College (No Degree) - Psychiatric Nursing
Mt. San Antonio College
Walnut, CASkills
Team management
Leadership
Coaching & Mentoring
Communication
Conflict Resolution
Problem Solving
Time Management
Relationship Building
Timeline
Server Team Lead
Story Whittier
03.2021 - Current
Server Team Lead
BJ's Restaurant & Brewhouse
05.2015 - 09.2022
Lead Server
Eastside Senior Living
02.2013 - 11.2016
High School Diploma -
Brea Olinda
Some College (No Degree) - Psychiatric Nursing
Mt. San Antonio College