MOHAMMED FARHAN SHAJAHAN
Calgary,AB
Summary
Dynamic Technical Advisor with a proven track record at Concentrix, excelling in technical operations management and customer support. Enhanced system performance through rigorous assessments and collaborative teamwork. Skilled in IT troubleshooting and analytics, delivering expert recommendations that improved project outcomes and operational efficiency.
Overview
1
1
year of professional experience
Work History
Technical Advisor
Concentrix
02.2024 - 03.2025
- Served as primary point of contact for triaging technical issues.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
- Contributed technical oversight to assist team project fulfillment.
- Enhanced system performance by conducting thorough technical assessments and providing expert recommendations.
- Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.
CNC Machinist
Hi Tech Gears
11.2023 - 01.2024
- Maintained tight tolerances with design specifications.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
- Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
Education
Associate of Arts - Virtual Reality Production
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None06-2025
PG Diploma - 3D Computer Animation
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2024
Bachelor of Arts - Animation And VFX
St. Josephs College of Communication
Kottayam, Kerala, India05-2018
Skills
- Training and mentoring
- Analytics
- Technical operations management
- Network administration
- Risk management
- Operational efficiency analysis
- Customer support
- Tech-Savvy
- IT troubleshooting
- Technology background
- Teamwork
- Analytical thinking
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Elementary
Timeline
Technical Advisor
Concentrix
02.2024 - 03.2025
CNC Machinist
Hi Tech Gears
11.2023 - 01.2024
Associate of Arts - Virtual Reality Production
Conestoga College Institute of Technology And Advanced Learning
PG Diploma - 3D Computer Animation
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Animation And VFX
St. Josephs College of Communication
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