William Dufrene
Sherbrooke,QC
Summary
Highly-motivated employee with desire to take on new challenges and further my skillset. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and under immense pressure if needed, quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Technical Advisor
Audi Sherbrooke
Sherbrooke, Quebec
12.2023 - Current
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Invited customers into the dealership and listened to their problems with the objective of solving said problem and achieving the highest echelon of customer satisfaction and retention
Infantryman
Canadian Armed Forces
Valcartier, QC
11.2021 - Current
- During BMQ, I led a platoon of 59 of my peers.
- I was trusted to maintain rifles, machine guns, pistols, M-72 rocket launchers as well as hand grenades.
- Conducted ground reconnaissance and reported to leadership for strategic planning.
- Operated successfully under a wide range of lighting, weather, and stress conditions to complete missions.
- I got used to operating in loud environments without allowing myself to be distracted.
- Learned about safety procedures around various potentially harmful chemicals and substances.
- Learned and applied various leadership skills in order to accomplish a mission assigned to me and my platoon.
- Strategic planning and a high degree of organization to maintain control of the situation at hand.
Roofer
Family
Sherbrooke, QC
09.2021 - 10.2021
- Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
- Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
- Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
- Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
- Regularly carried heavy loads up the scaffolding to aid the other workers accomplish their work.
Cashier/ Bagger
Provigo
Sherbrooke, QC
11.2020 - 09.2021
- Provided excellent service and attention to customers when face-to-face, or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Alexander Galt Regional High School
Sherbrooke, QC06.2020
Skills
- Assimilating Languages (French, English, Spanish)
- Conducting Risk Assessments
- Coordinating Training
- Team Leadership
- Safety Protocols
- Physical Fitness
- Personnel Mentoring
- First Aid/CPR/Basic Trauma Assistance
- People Skills
- Basic Math
- Firearms Training
- Prisoner Search/Manipulation
Languages
English
Native/ Bilingual
Spanish
Limited
French
Native/ Bilingual
Accomplishments
- Led team to achieve mission success and higher unit cohesion, earning recognition from superiors.
- Consistently maintained high customer satisfaction ratings.
Timeline
Technical Advisor
Audi Sherbrooke
12.2023 - Current
Infantryman
Canadian Armed Forces
11.2021 - Current
Roofer
Family
09.2021 - 10.2021
Cashier/ Bagger
Provigo
11.2020 - 09.2021
High School Diploma -
Alexander Galt Regional High School
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