Xavier Bélanger
Rockland,Canada
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 11 years of experience in Network and Videoconferencing. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
17
17
years of professional experience
Work History
Technical Advisor
Government Of Canada
06.2024 - Current
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Monitored technology infrastructure against core standards to provide technical assessment and advisory services.
- Published technology roadmaps for multi-site facility installation, designing purchasing and installation plans based on customers' budgets and technical needs.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary.
- Standardized technical operations reporting parameters to reduce wasted and redundant effort across multidisciplinary teams.
- Analyzed audit findings to detect operational weaknesses for referral to management as potential areas of development focus.
- Served as primary point of contact for triaging technical issues.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
- Provided ad-hoc security and infrastructure services based on organizational expectations, training and pre-deployment certification and other clearances.
- Designed technical diagnostic timelines to determine technical change viability without disrupting operations.
- Mitigated risk and managed liability by proactively applying latest cybersecurity advisories and best practices to internal operations and product development.
- Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Identified and demolished development roadblocks to prohibit slowed operations or halted productive development efforts.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by [Number]%.
- Resolved program-level dependencies at risk of reducing efficiency by bottlenecking ongoing efforts.
- Evaluated technical control manuals and operational documentation, editing content for clarity and compliance with [Type] standards.
- Spearheaded installation of company-wide unified communications solution to increase collaboration and streamline communications via voice, chat and video calling.
- Collaborated with personnel to provide updated knowledge regarding industry application standards and specifications.
- Planned deployment of [Type] system to minimize workflow disruptions and optimize output.
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
- Contributed technical oversight to assist team project fulfillment.
- Defined program-level goals and resource plans in coordination with [Type] department and senior staff.
IT Analyst – Conferencing Services – Service Support (Digital Services)
Shared Services Canada (SSC)
01.2020 - 06.2024
- Configuration, troubleshoot, repair and management of videoconferencing inventory
- Help 2nd and 3rd level support within ticket completions within ONYX SLA.
- Complete and maintain inventory cleanup, day to day maintenance and refresh exercises.
- Maintaining videoconferencing endpoint standardizing, monitoring and naming convention.
- Help and coach coworkers on data reports to be supplied to management, clients or stakeholders.
- Preparation, configuration and distribution of Microsoft Teams Rooms
Videoconference Coordinator – Consultant (SSC)
Terraview Consulting Inc
01.2014 - 01.2020
- Manage videoconference endpoints throughout ESDC
- Configuration, troubleshoot, repair and operation of videoconference devices
- Coordinate, reserve, host and operate videoconferences (ESDC, CRA, IRB)
- Communicate with clients and offer trainings by telephone, video, or in-person
Counter clerk - retail
MountJoy Variety
01.2009 - 01.2013
- Greeted customers and discussed type, quality and quantity of merchandise
- Prepared merchandise for purchase
Education
Computer Information Systems -
Algonquin College
Ottawa, Ontario01.2020
Production télévisuelle HD - undefined
La Cité collégiale
Ottawa, Ontario01.2014
Skills
- Microsoft Azure and M365
- Microsoft Defender, Entra, Intune
- Microsoft Team Admin Center, Pro Management Portal
- LAN/WAN, firewall, TCP/IP, DNS, Switch and router configuration
- Videoconferencing devices (Cisco, HP/Polycom)
- SQL Database
- VMWare virtualization
- Independent
- Advanced English and French proficiency
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Technical Advisor
Government Of Canada
06.2024 - Current
IT Analyst – Conferencing Services – Service Support (Digital Services)
Shared Services Canada (SSC)
01.2020 - 06.2024
Videoconference Coordinator – Consultant (SSC)
Terraview Consulting Inc
01.2014 - 01.2020
Counter clerk - retail
MountJoy Variety
01.2009 - 01.2013
Production télévisuelle HD - undefined
La Cité collégiale
Computer Information Systems -
Algonquin College
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