Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Languages
Timeline
Generic

Mohammed Grinat

Ottawa,ON

Summary

Results-driven Marketing Specialist with a Bachelor of Commerce in Marketing from the University of Ottawa. Possesses hands-on experience in digital marketing, sales, and IT support. Proven ability to develop and execute effective marketing strategies, create compelling content, and manage multiple projects simultaneously. Bilingual in French, English, and Arabic, offering strong communication and problem-solving skills. Seeking a dynamic marketing role to leverage my expertise and contribute to a forward-thinking organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Technical Support Advisor

Apple
04.2021 - Current
  • Conducted comprehensive analysis to gather customer information and assess technical issues, resolving over 200 product-related problems per month.
  • Developed and implemented internal communication strategies to enhance customer service efficiency.
  • Provided exceptional service by addressing billing discrepancies and resolving customer-related issues promptly and accurately.
  • Collaborated with the marketing team to provide customer feedback, enhancing product development and marketing strategies.
  • Created training materials and provided training to new staff, ensuring consistency in service quality.

Digital Marketing and Sales Specialist

ADT Alarm Systems
03.2021 - 09.2021
  • Executed proactive outreach strategies, expanding the sales pipeline and consistently achieving sales targets.
  • Utilized digital marketing tools and techniques to promote ADT alarm systems, increasing brand visibility and customer engagement.
  • Contributed to significant business growth by delivering high-quality customer service and building long-term client relationships.
  • Conducted market research to identify new sales opportunities and target markets.
  • Assisted in developing marketing collateral and sales presentations to support sales initiatives.
  • Implemented email marketing campaigns, resulting in a 15% increase in lead conversions.
  • Participated in trade shows and community events to promote ADT products and services, enhancing brand presence.

Marketing and Sales Representative

Sirius XM
08.2020 - 02.2021
  • Conducted sales talks to potential customers, using manual and automatic dialing systems to promote and sell Sirius XM radio systems.
  • Developed strong B2B sales skills and engaged with business clients to identify and address their needs.
  • Opened and managed new accounts, accurately documenting personal, demographic, and payment information.
  • Responded to inquiries with detailed and informative responses, ensuring high customer satisfaction.
  • Participated in team meetings to share insights and develop strategies to improve sales performance.
  • Designed and implemented a customer referral program, increasing customer acquisition by 10%.
  • Collaborated with the marketing team to develop targeted advertising campaigns, enhancing market reach.

Education

Bachelor of Commerce in Marketing (Honors) -

University of Ottawa
Ottawa, ON
04.2024

Skills

  • Microsoft Office Suite
  • Sales and Negotiation
  • Social Media Management
  • Digital Marketing
  • Content Creation
  • Project Management
  • Market Research
  • Data Analysis
  • Customer relationship management (CRM) Software
  • Customer Service

Volunteer Experience

Welcome Team Volunteer, 2023 - 2024 

Bluesfest - Ottawa, Ontario

  • Greeted and welcomed volunteers, providing a positive first impression and enhancing volunteer satisfaction.
  • Created and distributed promotional materials to inform and engage volunteers.
  • Engaged volunteers in fun activities to boost morale and participation.
  • Provided information and assistance, ensuring volunteers were well-informed and supported.
  • Tagged bags, provided claim chits to volunteers, and positioned bags in the appropriate area.

Certification

  • Fundamentals of Digital Marketing, Google Garage
  • Inbound Marketing, HubSpot
  • Introduction to Data Analytics, IBM
  • Salesforce Platform Basics, Salesforce Trailhead

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Senior Technical Support Advisor

Apple
04.2021 - Current

Digital Marketing and Sales Specialist

ADT Alarm Systems
03.2021 - 09.2021

Marketing and Sales Representative

Sirius XM
08.2020 - 02.2021

Bachelor of Commerce in Marketing (Honors) -

University of Ottawa

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Mohammed Grinat