Mohammad Abdur Rafe
Mississauga
Summary
20+ years of hands on experience in Facilities Management and Customer Service. Expertise in customer service, supervise team, developing new recruits, and reporting all financial activities. In addition, strong math and numeracy as well as problem solving skills.
Overview
24
24
years of professional experience
Work History
Brokerage Specialist
DHL Express (Canada) Ltd
09.2018 - Current
- Oversaw the review and submission of Order in Council (OIC) paperwork for personal effects and medication to CBSA for timely release.
- Monitored and liaised with CBSA to expedite the release of high-value shipments.
- Reviewed all DDP shipment documents and coordinated with agents to ensure the collection of necessary documents from customers for shipment release.
- Provided expert advice to clients on export restrictions, tariff systems, letters of credit, and other customs-related matters in compliance with CBSA requirements.
- Managed the transfer of shipments without POA through Easy Doc or CAIA, ensuring adherence to CBSA guidelines.
Facility Manager
Modern Parking
08.2015 - 06.2018
- Supervised and monitored branch staff performance to ensure the delivery of high-quality service.
- Managed day-to-day operations, ensuring effective control of parking operations, including scheduling, auditing, inventory management, and overall personnel supervision.
- Resolved operational, management, and customer service issues, as well as staff payroll concerns, promptly and efficiently.
- Assisted in the preparation of operating reports, including weekly reports, monthly statements, reconciliations, and annual reports, ensuring timely submission to the client.
- Established, maintained, and monitored customer service principles and hospitality standards, ensuring exceptional public relations.
Customer Service Manager
PFS Dept, HSBC
12.2000 - 06.2015
- Oversaw and managed all administrative and HR functions, including staff annual leave schedules, preparation of Annual Confidential Reports (ACR), and special recommendations for high-performing team members.
- Authorized and supervised all financial transactions, both cash and non-cash, ensuring accuracy and accountability in transaction processing and voucher cancellations within the branch.
- Directed daily operations concerning customer service, reporting, and complaint handling, ensuring issues were resolved effectively and efficiently by the team.
- Motivated and assessed team performance by organizing sales meetings, providing coaching on generating referrals, and converting leads into successful sales to meet team targets.
- Approved high-value transactions beyond standard teller limits, coordinated with the Central Cash Management Unit, and ensured secure handling of cash in liaison with security protocols.
- Monitored and achieved monthly sales targets, providing strategic direction and support to the team to meet organizational goals.
Education
Master of Commerce - Accounting
Dhaka University
Bachelor of Commerce - Accounting
Dhaka University
Skills
- Emergency Response
- Customer Relations
- Supply Management
- Resource Allocation
- Conflict Resolution
- Risk Management
Training
- Successfully completed different online training conducted by DHL Express (Canada) Ltd
- Successfully Completion the DHL IATA DG Category 6
- Training on Sexual Harassment in workplace by Modern Parking INC
- Workshop on Foreign Exchange Rules & Regulation conducted by FEPD of Bangladesh Bank
- Training on Money Laundering & Terrorist Fund
- Training on Sales & Service Issue
- Supervisory Management Trainings
- Successfully completed different online exams conducted by HSBC group
Timeline
Brokerage Specialist
DHL Express (Canada) Ltd
09.2018 - Current
Facility Manager
Modern Parking
08.2015 - 06.2018
Customer Service Manager
PFS Dept, HSBC
12.2000 - 06.2015
Master of Commerce - Accounting
Dhaka University
Bachelor of Commerce - Accounting
Dhaka University
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