Aditi Jasrai
Brampton,Ontario
Summary
With more than 2 years of experience in Customs Brokerage and Compliance, Customer Service. Knowledge of MS office and strong Interpersonal skills. Multitasker with Ability to prioritize and to recognize potentially valuable resources. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Brokerage Specialist
DHL Express Canada
01.2022 - Current
- Obtaining POA for DHL to clear goods
- Assigning freight in system to different brokers (BTO)
- Contacting clients for broker information
- Updating all systems including but not limited to systems (CAIA, GCCP)
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Updating POA’s in Fenix and keeping CAIA administrator updated daily
- Reviewing paperwork for correct Importer of Record and contacting IOR for broker info or POA
- Reviewing paperwork to make sure everything that will be required is there
- Staying in constant touch with Account holders/ Companies/Individuals/Brokers
- Contacting gateways for Duties & Taxes hold and bump information
- Fix any Duties & Taxes issues that occur
- Provide documentation to origin stations
- Printing documentation for invoice mailing
- Matching documents to invoice for mailing
Brokerage Queue Line
DHL Express Canada
06.2021 - 01.2022
- Answering over 50 customer enquiries received on queue line
- Obtaining POA for DHL to clear goods
- Assigning freight in CAIA to different brokers (BTO)
- Contacting clients for broker info
- Reviewing paperwork to make sure everything that will be required is there
- Telephone/email interaction with all internal/external customers
- Updating all DHL systems to status delays on HVS formal entries
- Staying in contact with gateways for Duties & Taxes hold and bump info
- Printing documentation for invoice mailing
Customer Center Advisor
DHL Express Canada
06.2020 - 06.2021
- Provide professional and timely response to customer inquiries on shipment status and keeping customer informed of shipment progress throughout
- Book pick-up calls using automated dispatch system
- Provide rates for both quoted and tariff customers
- Provide information on shipment status inquiries using GEMA
- Gather and record appropriate information required for customer service team to ensure timely completion of traces for each tracing inquiry
- Manage all customer complaint calls professionally and effectively to increase customer satisfaction
- Adhere to all applicable call flow processes and Quality Assurance requirements
- Responsible for 100% internal and external customer satisfaction
- Interact effectively with other members of customer service, operations and sales teams
Business Development Assistant
LIFE PLUS
04.2016 - 12.2019
- Worked with the team in handling over 150 Life Insurance Agents
- Interacted with visitors and provided support and acting as a point of contact for internal and external clients
- Ensuring customer satisfaction by being a point of resolution
- Educated customers about company’s online resources such as Website and Applications
- Answering and Screening telephone calls
- Typing and proofreading documents, emails and letters
- Develop and maintain a system of filing of records
- Follow up through emails and phone calls
Education
Masters of Business Administration - Insurance & Financial Planning
CHITKARA UNIVERSITY
Bachelor of Business Administration - Marketing
PANJAB UNIVERSITY
Skills
- Written Communication
- Good Telephone Etiquette
- Self-Motivated
- Flexible and Adaptable
- Microsoft Office
- Active Listening
- Attention to Detail
- Multitasking Abilities
- Teamwork and Collaboration
- Dependable and Responsible
- Teamwork
- Logistics
- Problem solving
Timeline
Brokerage Specialist
DHL Express Canada
01.2022 - Current
Brokerage Queue Line
DHL Express Canada
06.2021 - 01.2022
Customer Center Advisor
DHL Express Canada
06.2020 - 06.2021
Business Development Assistant
LIFE PLUS
04.2016 - 12.2019
Masters of Business Administration - Insurance & Financial Planning
CHITKARA UNIVERSITY
Bachelor of Business Administration - Marketing
PANJAB UNIVERSITY
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