Mohamed Salem Azzaz
Windsor,ON
Summary
Dynamic and results-oriented professional with extensive experience in customer service and project coordination, notably with Federal Express. Excelled in time management and problem-solving, ensuring timely deliveries and effective issue resolution. Proven track record in enhancing service quality and spearheading marketing efforts, leading to significant brand growth. Skilled in communication and organization, adept at driving customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Senior Courier
Federal Express
07.2023 - Current
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Key Manager
Applebees Corporation
04.2018 - 08.2023
- Coordinated with my teams of Cooks to ensure timely completion of our goal, resulting in successful launches.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Spearheaded marketing efforts that increased brand awareness among target demographics leading to higher sales figures.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Education
Diploma - Civil Engineering Technician
St. Clair College of Applied Arts And Technology
Windsor, ON04-2020
Skills
- Communication with customer, making sure they are happy with the service
- Time management is a very important skill as Courier, especially when we have time sensitive deliveries
- Organization is key to fast and productive service
- Problem Solving is a skill that we go through daily, especially if a package is damaged, we intend to fix in front of the customer
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Senior Courier
Federal Express
07.2023 - Current
Key Manager
Applebees Corporation
04.2018 - 08.2023
Diploma - Civil Engineering Technician
St. Clair College of Applied Arts And Technology
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