Jessica Burton
Grande Prairie,AB
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Senior Courier
Fedex Express Canada
08.2011 - Current
- Handled receipt, storage, identification and delivery of products for clients.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Delivered packages to customer doorsteps and business offices.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Obtained signatures for delivery documents and packages.
- Assisted with loading and unloading shipments from vehicles to reduce risk of damage during transit process.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Followed safety procedures and regulations to protect packages and vehicles.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Processed payments and handled cash transactions to secure proper compensation.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with strong sense of personal responsibility.
Driver / Dispatcher
Transporters Designated Drivers
12.2017 - 06.2022
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Upheld clean driving record, reflecting a strong commitment to safety and responsibility as designated driver.
- Participated in ongoing training opportunities to stay current on industry best practices and maintain valid driver credentials.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Helped passengers with luggage, collected fares and politely answered questions.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained high levels of alertness during late-night shifts, prioritizing safety for both passengers and other drivers on the road.
- Remained calm and poised in emergent situations.
- Collaborated with dispatchers to coordinate pickups and drop-offs, maximizing productivity throughout the shift.
- Communicated with customers to provide delivery updates and resolution.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Scheduled deliveries and pickups according to customer needs.
- Maintained updated and detailed records of calls in physical and electronic database.
Manager of Sales and Production
Liquor Depot
01.2009 - 08.2011
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established and cultivated solid business relationships with new or existing customers.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Implemented systems and procedures to increase sales.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Streamlined inventory management systems, reducing waste and improving order fulfillment rates.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
High School Diploma -
Peace Wapiti Academy
Grande Prairie, AB06.2007
Skills
- GPS Navigation
- Package handling
- Business processes and procedures
- Local geography knowledge
- Working Independently
- Attention to confidentiality
- Returns pickup
- Loading and unloading
- Document Management
- Item tracking
- Delivery Documentation
- Handheld scanning devices
- Package pickup and delivery
- Time Sensitive Deliveries
- Customer Service
- Problem-Solving
- Delivery Management
- Route Planning
- Vehicle inspections
- Time Management
- Excellent driving skills
- Valid Driver's License
- Clean Driving Record
- Relationship building and rapport
- Good Telephone Etiquette
- Team building
- Conflict Resolution
Languages
English
Professional Working
Timeline
Driver / Dispatcher
Transporters Designated Drivers
12.2017 - 06.2022
Senior Courier
Fedex Express Canada
08.2011 - Current
Manager of Sales and Production
Liquor Depot
01.2009 - 08.2011
High School Diploma -
Peace Wapiti Academy
Similar Profiles
Mercy NyakodzweMercy Nyakodzwe
CARGO HANDLER at FedEx Express CanadaCARGO HANDLER at FedEx Express Canada
Mohamed DaoudMohamed Daoud
Operations Manager at FedEx Express CanadaOperations Manager at FedEx Express Canada
Mohd HussainMohd Hussain
Project Engineer/Analyst at Fedex Express CanadaProject Engineer/Analyst at Fedex Express Canada