Nicholas Ottele
Redlands
Summary
Dynamic and reliable courier with a proven track record at Daily Express, excelling in time-sensitive deliveries and customer satisfaction. Skilled in GPS navigation and relationship building, I consistently achieved timely deliveries while maintaining a clean driving record and ensuring package safety. Committed to enhancing service quality through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Courier
Daily Express
06.2012 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Personal Shopper
Maplebear Inc.
08.2020 - 08.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
- Implemented feedback system to gather insights from clients, continuously improving personal shopping service offered.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
- Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Managed client budgets effectively, sourcing high-quality products while staying within financial constraints.
- Built strong relationships with store managers and associates to secure exclusive deals and early access to new collections for clients.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Redlands Highschool
Redlands, CA06-2012
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Clean driving record
- Valid Driver's license
- Decision-making
- GPS and route planning
- Route planning
- Relationship building and rapport
- Time sensitive deliveries
- Package pickup and delivery
- Heavy lifting
- Attention to confidentiality
- Logistics and transportation
- Package delivery and Pick-up
- Delivery management
- Loading and unloading
- GPS navigation
- Document management
- Handheld scanning devices
- Deadline adherence
- Sorting
- Smartphone usage
- Item tracking
- GPS technology
- Licensed driver in [state]
- Weather preparedness
- Delivery documentation
- Vehicle maintenance
- Dispatch collaboration
- Local routes
- Written communication
- Dispatch
- Business processes and procedures
- Performance improvement
- Returns pickup
- Vehicle inspections
- Fuel efficiency
- GPS systems
- HIPAA compliance
- Delivering medical records
- Schedule adherence
- Payment collection
- Supply management
- Issue escalation
- Building physician relationships
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Defensive driving
- Safety protocols
- Map reading
- Record keeping
- Physical stamina
- Inventory management
- Route optimization
- Delivery scheduling
- Coordinating efficient routes
- Hazmat protocols
- Delivery transport
- Pickup of patient documentation
- Delivery and pickup
- Delivering time-sensitive specimens
- Punctuality and reliability
- Processing samples
- Efficient navigation
- Delivery payment collection
- Local geography
- Customer feedback handling
- Vehicle and bike deliveries
- Scanning device operation
- Traffic law knowledge
- Traffic safety
- Courier training
- Lab specimen transport
- Multitasking Abilities
- Vehicle loading
- Multitasking
- Item sorting
- Excellent communication
- Documentation
- Organizational skills
- Interpersonal communication
- Team building
- Task prioritization
- Relationship building
- Teamwork and collaboration
- Analytical thinking
- Clerical support
- Conflict resolution
- Active listening
- Teamwork
- Problem-solving abilities
- Multitasking ability
- Reliability
- Customer satisfaction
Timeline
Personal Shopper
Maplebear Inc.
08.2020 - 08.2024
Courier
Daily Express
06.2012 - Current
High School Diploma -
Redlands Highschool
Similar Profiles
Carlos Penunuri VillegasCarlos Penunuri Villegas
Courier Driver/Inside Sales Representative at Daily ExpressCourier Driver/Inside Sales Representative at Daily Express
Cody CarlsonCody Carlson
Cars Reporter at Daily ExpressCars Reporter at Daily Express
David WoodingDavid Wooding
Editor at Sunday ExpressEditor at Sunday Express
Brandon Guadarrama villaBrandon Guadarrama villa
Detailing at Auto BlissDetailing at Auto Bliss
Diane DiazDiane Diaz
X-Ray Trainee at Miller CastingsX-Ray Trainee at Miller Castings