Lyndon Kudeba
Surrey,BC
Summary
With a proven track record at FedEx, I excel in delivering top-notch customer service and ensuring timely, safe package delivery. Leveraging excellent driving skills and GPS route planning, I've significantly enhanced delivery efficiency. My ability to work independently, coupled with strong problem-solving abilities, has consistently improved customer satisfaction and operational productivity.
Overview
26
26
years of professional experience
Work History
Senior Courier
Fedex
10.2018 - Current
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Drove safely at all times to avoid accidents and harm.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Courer
Fedex
09.2015 - 10.2018
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Drove safely at all times to avoid accidents and harm.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
Courier/Handler
Fedex
10.2012 - 09.2015
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Drove safely at all times to avoid accidents and harm.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
Sales Associate
End of the Roll
10.2003 - 09.2012
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized the store to maintain visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Courier
Pak Express
05.1999 - 09.2003
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
Education
High School Diploma -
Canora High School
Canora, SK06-1994
Skills
- Excellent driving skills
- Working independently
- Customer service
- Problem-solving
- Time management
- GPS and route planning
- Smartphone usage
- Attention to confidentiality
- Local routes
- Dispatch collaboration
- Map reading
- Multitasking and organization
- Clean driving record
Languages
English
Professional Working
Interests
- Road Trips
- Outdoor Recreation
- Embracing outdoor adventures such as riding ATVS and snowmobiles
- Hiking
- Watching Movies and TV Shows
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Timeline
Senior Courier
Fedex
10.2018 - Current
Courer
Fedex
09.2015 - 10.2018
Courier/Handler
Fedex
10.2012 - 09.2015
Sales Associate
End of the Roll
10.2003 - 09.2012
Courier
Pak Express
05.1999 - 09.2003
High School Diploma -
Canora High School
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