Mohamed Ali Gtari
Summary
With 9 years of experience as a bilingual graphic designer, I have developed expertise in creating innovative designs that enhance brand identity and elevate user experience. My strengths lie in problem-solving and delivering creative solutions that align seamlessly with client goals. I am passionate about continuous learning and staying at the forefront of design trends to ensure my work remains fresh and relevant in today's ever-evolving industry.
Overview
9
9
years of professional experience
Work History
Bilingual Contact Center Representative
CIBC
10.2024 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions and resolving 90% of client inquiries on the first call.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Demonstrated cultural awareness and language fluency by supporting clients in English and French
Senior Graphic Designer
Vistaprint
04.2022 - 03.2024
- Developed and executed engaging social media campaigns, driving a 25% increase in audience interaction and boosting brand visibility
- Piloted and optimized automation tools (Celtra, Smartly, Ziflow), streamlining marketing processes tripling asset production efficiency within the same time frame
- Mentored a team of 3 junior designers, enhancing team productivity by 20%
- Collaborated with marketing and communication teams to align email strategies with campaign objectives
Graphic Designer
Vistaprint
01.2019 - 04.2022
- Developed static and animated graphic assets, including newsletters, web banners, and promotional materials
- Supported North American clients in creating impactful designs tailored to their needs
- Delivered designs under tight deadlines for global campaigns, maintaining brand consistency
Graphic Design Artist
Vistaprint
05.2017 - 01.2019
- Supported Professionally and courteously US and Canadian clients through outbound calls and emails in the creation of print and digital designs, resulting in unique and impactful content that effectively communicates their messages.
- Developed graphic designs for printed materials, brochures, banners and signs for customers in the North American market.
- Created working files for customers for use in digital and traditional printing methods.
Freelance Videographer/Video Editor
Freelance
04.2016 - 05.2017
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Used Adobe Premiere Pro and After Effects to edit footage into correct order and add effects.
Graphic Designer
MediaPRO
11.2015 - 04.2016
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Created the new logo for Wifak Bank ensuring it effectively represents the brand's identity and vision.
Education
Professional Specialization Certificate - Launching a Business
Académie Québec
Montreal, QC10.2024
Bachelor's Degree - Applied Multimedia Communication
Higher Institute of Arts And Multimedia Manouba
Manouba, Tunisia06.2015
Skills
- Adobe Creative Suite
- Photoshop
- Illustrator
- InDesign
- After Effects
- Premiere Pro
- Figma
- Google Web Designer
- Digital/Print Design
- Animation
- Branding
- Campaign Development
- Client Communication
- Creative Problem-Solving
- Collaboration
Languages
English
Full Professional
French
Full Professional
Timeline
Bilingual Contact Center Representative
CIBC
10.2024 - Current
Senior Graphic Designer
Vistaprint
04.2022 - 03.2024
Graphic Designer
Vistaprint
01.2019 - 04.2022
Graphic Design Artist
Vistaprint
05.2017 - 01.2019
Freelance Videographer/Video Editor
Freelance
04.2016 - 05.2017
Graphic Designer
MediaPRO
11.2015 - 04.2016
Professional Specialization Certificate - Launching a Business
Académie Québec
Bachelor's Degree - Applied Multimedia Communication
Higher Institute of Arts And Multimedia Manouba
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