Isaac Abedi
Ottawa,Ontario
Summary
Bilingual English/French professional with experience in high-volume client service environments at TD Bank and SVI. Skilled in multi-line phone systems, client reception, compliance documentation, and organizational support.
Overview
3
3
years of professional experience
Work History
Bilingual contact center representative
TD Bank
Ottawa, Ontario
11.2025 - 02.2026
- Managed 70-90 inbound calls daily in a fast-paced financial service environment
- Maintained compliance accuracy while reducing average handle time
- Resolved complex credit card inquiries, disputes, and account escalations
- Identified cross-sell opportunities and educated clients on banking products
Call Center Advisor
Storagevault SVI Access storage
Ottawa, Ontario
06.2024 - 11.2025
- Assisted customers with inquiries, and resolved issues promptly.
- Managed call routing to ensure effective customer service experiences.
- Documented customer interactions accurately in the system.
- Provided product and service information to enhance customer understanding.
- Handled escalated calls with professionalism and empathy.
Sales Representative
MPN Capital Markets
Ottawa, Canada
11.2022 - 02.2023
- Identify prospects and set appointments through effective cold calls and emails
- Establish the relationship between the company and potential clients by being the first point of contact
- Achieve daily, weekly and monthly targets by successfully using different sales and marketing techniques and tactics
- Represent the company's services by demonstrating strong knowledge of the industry and the services we provide
- Work closely with account managers to ensure sales quotas are met
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met or exceeded weekly appointment-setting targets
Skills
- Financial compliance
- CRM systems
- Client retention
- Risk awareness
- Conflict resolution
- Sales support
- Mortgage support
- Call handling efficiency
- Loan processing support
- Remote work tools (Zoom, Teams)
- Microsoft Office Suite
- Regulatory compliance
- Documentation management
- Real estate investment analysis
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual contact center representative
TD Bank
11.2025 - 02.2026
Call Center Advisor
Storagevault SVI Access storage
06.2024 - 11.2025
Sales Representative
MPN Capital Markets
11.2022 - 02.2023